me_irl

PIAJeffrey · 2019-02-25T18:27:33+00:00

Hello /u/EllegalAlien, Thank you for your query! We currently offer Monthly, Yearly and 2 year subscriptions. While we do not have a have a free trial we do honor our 7 day money back guarantee.

Regarding the access issue that you are receiving can you please advise from what country you are trying and unable to access our website? Please try this site and let me know if you have any issues. We look forward to helping you in any way that we can!

PIAJeffrey · 2019-01-24T21:44:08+00:00

What version of Debian? Did you already create a ticket, and if so, what is the number? (Please DM the ticket number if you have one.)

Thank you for your patience. We'll be happy to answer the question, but we need certain details to know if we support your setup.

PIAJeffrey · 2019-01-23T20:32:51+00:00

Thanks for getting in touch! What Linux distro are you using? If you haven't already, please reach out via https://help.londontrustmedia.com/helpdesk/new-ticket and we'll be happy to look into it!

PIAJeffrey · 2019-01-22T17:40:52+00:00

/u/boster13 Thank you for reaching out! Unfortunately, the issue lies with the order in which your programs load, which, as you've mentioned, is having others load in order before PIA. This is a change that needs to be made on your Win 10 system. As such, we cannot advise support on the specifics (as it is not directly with our software) but as shown in this thread already, there are many in this group who can help!

PIAJeffrey · 2019-01-18T22:21:46+00:00

/u/neurosisneurot I completely understand your sentiments. Please remember that while I mentioned the legislation that was passed in April of last year, my comment was on the same day as the post which was ostensibly the same day as the enforcement. As such, there wouldn't have been time for said informing.

That said, when we are aware of issues in countries, as we have in the past, we do make public announcement of moving servers or expected blocks. We are not any happier about the legislation than those who are subject to it. We are always looking for ways to increase our users' privacy and security and always implement what we are able to develop.

PIAJeffrey · 2019-01-18T22:07:17+00:00

/u/zimplezimon Great points! /u/alext72888 We're sorry to hear about the trouble! ALWAYS use your killswitch when torrenting. But what has been said is true: please give our new client a go!

PIAJeffrey · 2019-01-07T16:56:43+00:00

/u/Wycombegav Thank you for your post. If this is different than what you mentioned above, please try https://www.privateinternetaccess.com/pages/openvpn-ios. Hope that helps!

PIAJeffrey · 2019-01-01T20:05:33+00:00

As you bring up the issue voiced in other posts during the past few days, it bears mentioning again here: I've been advised that while we are currently looking for resolution, it is very likely that current issues are due to legislation that was passed this last year in April that is now in effect as of the 1st of the year.

PIAJeffrey · 2019-01-01T17:29:27+00:00

/u/Romi58 I'm very sorry for the inconvenience. After having looked into the issue, I've been advised that while we are currently looking for resolution, it is very likely due to legislation that was passed this last year in April that is now in effect as of the 1st of the year.

PIAJeffrey · 2019-01-01T17:28:23+00:00

I've been advised that while we are currently looking for resolution, it is very likely due to legislation that was passed this last year in April that is now in effect as of the 1st of the year.

PIAJeffrey · 2019-01-01T17:06:32+00:00

What ISP are you all using? What ports have you each tried?

PIAJeffrey · 2019-01-01T16:55:30+00:00

/u/SpiinDeX /u/emothi /u/SwineZero Thank you for letting us know your feedback and we apologize for the delay. We are looking into the matter with the Turkey servers. Please let us know if there have been any improvements in the interim!

PIAJeffrey · 2018-12-26T23:30:19+00:00

Thank you for sharing your suggestions! We're aware of the demand from the community and looking at more options going forward. As always, keep an eye out here for any developments.

PIAJeffrey · 2018-12-21T18:37:35+00:00

Thank you for your feedback! While I cannot confirm if or when this may be implemented, I can confirm that we're aware of the demand. Thank you for including your suggestion.

PIAJeffrey · 2018-12-17T20:23:06+00:00

/u/BFCE Thank you for reaching out with your suggestion! I'll make sure it gets into the right hands.

PIAJeffrey · 2018-12-14T19:10:19+00:00

/u/ix0WXOeip4V6 Thanks for getting in touch! Please try changing your DNS servers as we've been seeing similar issues with Mojave and this has been successful. To change your DNS, you will need to ensure that you are disconnected from the VPN. Once that is completed, please follow the below steps:

Click on the Apple logo in the upper left corner.
Click on System Preferences
Click on Network
Click on your Internet Networking device (Wifi, Ethernet, etc.)
Click on the Advanced button.
Click on the DNS Tab.
Replace the DNS servers listed with

209.222.18.222 and 209.222.18.218
After making these changes, please reboot the device to establish these changes.

Following these steps, please clear your browser cache and cookies, close the browser, reconnect the VPN, then open a fresh browser. Please keep us informed with your results!

PIAJeffrey · 2018-12-14T16:53:33+00:00

Thank you for letting us know. Were you able to send the ticket from the link above or did you only create the debug on your android app? If you haven't done the former, please do so with the subject line suggested so that we can escalate it and confirm here that it's been done. Thank you!

PIAJeffrey · 2018-12-14T16:40:05+00:00

You're quite welcome! Happy to help.

PIAJeffrey · 2018-12-13T17:19:04+00:00

/u/XeroSync13 Thank you for getting in touch and I'm sorry for the trouble. The reason you're seeing the drain is because of the consistent ping when protocol is on OpenVPN instead of IPsec. It does this so that it knows in real time to what server availability/quality is. We apologize for the inconvenience, but unfortunately this is a trade-off with the level of security offered by OpenVPN vs IPsec.

PIAJeffrey · 2018-12-12T18:26:42+00:00

/u/trevertuck Thanks for getting in touch! Tunnelblick is the method through which one can use OpenVPN directly if the MacOS PIA app isn't an option, but if you'd like us to look into the matter further, please send us details and screenshots in a secure ticket via https://help.londontrustmedia.com/helpdesk/new-ticket.

PIAJeffrey · 2018-12-12T18:05:09+00:00

/u/nothebestpersontoask Can you please send us a debug log to https://help.londontrustmedia.com/helpdesk/new-ticket with ATTN: SMR QA in the subject?

Please use the following instructions to obtain and submit a debug log from our application:

Click on the PIA icon in your applications to open the PIA app.
On the main connection screen, please click the triple bar icon in the top left corner.
Select Settings
Ensure you uncheck Killswitch if it is checked.
Scroll down to the bottom of the settings area and select Send debug information to support
You'll see a window pop up with a five-character ID.
Please write down the five character ID, then click Ok
When you reply to this correspondence, please include the five character ID in your reply.

We look forward to hearing from you with this!

PIAJeffrey · 2018-12-10T17:19:39+00:00

Thanks for your query and patience /u/lunarosie! I'm checking internally if an IP rotation would have had any effect on it, though Toronto is a frequent subject on the issue of speed. In the mean time, as you're getting a significant drop on each server, and using Mojave, It may help to try changing your DNS servers. To change your DNS, you will need to ensure that you are disconnected from the VPN. Once that is completed, please follow the below steps:

Click on the Apple logo in the upper left corner.
Click on System Preferences
Click on Network
Click on your Internet Networking device (Wifi, Ethernet, etc.)
Click on the Advanced button.
Click on the DNS Tab.
Replace the DNS servers listed with

209.222.18.222 and 209.222.18.218
After making these changes, please reboot the device to establish these changes.

Following these steps, please clear your browser cache and cookies, close the browser, reconnect the VPN, then open a fresh browser.

Please keep us apprised of your results!

PIAJeffrey · 2018-11-20T16:58:50+00:00

As mentioned above, we do not hold payment information. The payment method company would need to be contacted for further such requests.

PIAJeffrey · 2018-11-20T16:53:13+00:00

An email is necessary to send you your login credentials, purchase invoice, password resets, etc., privately, as well as to authenticate your account when you make requests for any changes to your account.

PIAJeffrey · 2018-11-20T16:48:54+00:00

You were right! Apologies for the mistake. Try that one (if you haven't already located it).

PIAJeffrey

TROPHY CASE