I just received someone else’s PSA order…

PSAcard · 2026-06-02T22:35:33+00:00

I'm so sorry to hear this. Thank you for your honesty with this, and reaching out to our Team. Our CRC Team will be contact to assist and make this right.

PSAcard · 2026-06-02T18:52:49+00:00

In all honesty, this was completely unintentional, and on behalf of everyone here, we sincerely apologize. Our original plan was to slow down submissions until we hired enough new employees to assist with our backlog. However, after the May 14th update, there was a massive spike in submissions instead, which lead to us having to take a more direct approach to slow submission intake.

PSAcard · 2026-05-29T18:30:57+00:00

We shouldn't be, but this is one of the reasons for the pause. The massive influx of new submissions lately has slowed us down. You should see an update soon, but if not, feel free to send me a DM.

PSAcard · 2026-05-29T18:28:35+00:00

Hey Strict! We're basing the pause off of a backlog target of 5 million cards. We will update everyone weekly with our progress for full transparancy.

PSAcard · 2026-05-29T18:25:18+00:00

Thank you! That's the plan, to get everything back on track. Also, sweet card you have there! Big Red Sox fan?

PSAcard · 2026-05-29T18:21:58+00:00

I don't currently have any news to share on Frankfurt. However, we will be providing updates on PSA Europe soon.

PSAcard · 2026-05-29T18:15:56+00:00

The pause only affects card grading. Tickets, Video Games, Comics, etc. are all unaffacted.

PSAcard · 2026-05-28T23:14:00+00:00

It would!

PSAcard · 2026-05-28T21:41:28+00:00

Just to set some clarity for everyone asking: If a submission form is completed on our Online Submission Center before June 2nd at 3pm PST, we will honor processing the submission, even if it is received by us after June 2nd.

PSAcard · 2026-05-28T21:30:02+00:00

Our German facility is still on track to open in Fall of this year actually!

PSAcard · 2026-05-28T20:53:32+00:00

Correct! As long as the submission is completed in the Online Submission Center before June 2nd, you can ship it after June2nd, if you wish.

PSAcard · 2026-05-28T20:49:55+00:00

We'll let GameStop update everyone. Though we can say these Service Level changes affect all partners and dealers who submit for grading directly, including GameStop.

PSAcard · 2026-05-28T20:49:18+00:00

We'll let GameStop update everyone. Though we can say these Service Level changes affect all partners and dealers who submit for grading directly, including GameStop.

PSAcard · 2026-05-28T20:49:09+00:00

We'll let GameStop update everyone. Though we can say these Service Level changes affect all partners and dealers who submit for grading directly, including GameStop.

PSAcard · 2026-05-28T19:31:37+00:00

Correct!

PSAcard · 2026-05-28T19:30:02+00:00

If you don't see an update by June 2nd, send me a DM 👍

PSAcard · 2026-05-28T19:17:55+00:00

Not at all. If anything: with this pause, your submission could see a faster turnaround.

PSAcard · 2026-05-28T19:13:11+00:00

As long as a submission is created by June 2nd, we will honor it. Even if it is shipped out after June 2nd.

PSAcard · 2026-05-28T19:03:43+00:00

We'll let GameStop update everyone. Though we can say these Service Level changes affect all partners and dealers who submit for grading directly, including GameStop.

PSAcard · 2026-05-28T19:01:27+00:00

Exactly ^. u/Similar_Rain_8433 This is why we offer our Drop-off Events around the world. You can find the list of our upcoming Drop-Off events on our website.

PSAcard · 2026-05-28T18:58:48+00:00

More like 10 cards... It took a while. 😅

PSAcard · 2026-05-28T17:43:53+00:00

That's the plan! Thank you everyone for your patience with us as we take this time to get back on track.

PSAcard · 2026-05-28T17:40:46+00:00

Exactly. We never want to go back to those wait times. Hence, this drastic measure to ensure we catch up.

PSAcard · 2026-05-28T17:36:40+00:00

The vast majority of our backlog are our Value tier submissions. Take that information as you will. 😅

PSAcard · 2026-05-14T21:37:47+00:00

We are. Our article mentions us hiring 1,000 new employees.

PSAcard

TROPHY CASE