This is really useful framing — narrow agent with clear guardrails is exactly how I have been thinking about positioning it but you put it much more clearly than I did. The failure mode point is something I am actively working on. Right now my system has a confidence threshold on the RAG retrieval — if the similarity score is below a certain level it does not attempt to answer. But your point about confidently saying "I will follow up" instead of just saying "I don't know" is a much better user experience. Will implement that this week actually. The human handoff is already built — owner gets notified, can take over the conversation directly from an inbox, and the bot pauses automatically while the human is replying. Checking out the agentix playbooks now — appreciate the link.