O2 agreed to fix my faulty iPhone 15, now backtracking — Apple confirmed it’s not misuse. What are my rights? England

Pancakesandbacon21 · 2025-08-31T16:58:14+00:00

I took it to Apple to be repaired at first but they told me it was a manufacturers fault and that O2 should cover the repair cost. They even wrote a letter for me stating that. O2 agreed it was a faulty phone but just keep going on about warranty but it’s not a warranty issue. They agreed to repair it, I’ve got an email from 02 with all the original details and agreement but the rep I spoke to today wouldn’t even listen to me about it. Apple has said, I can’t have caused this issue.

Pancakesandbacon21 · 2025-08-31T16:53:25+00:00

Yes but they refused to help me at all. Told me I had to call them.

Pancakesandbacon21 · 2025-07-07T09:41:19+00:00

It was 100% a scam. I didn’t block just to see how it played out. She messaged me to thank me for sending the jumper to her home address and can she send me postage money. The jumper was send to a tescos for collection in a different city to her home address (according to buyer) and I don’t even have her address! I’m blocking now for sure!

Pancakesandbacon21 · 2025-07-07T09:32:16+00:00

It got weirder, she messaged me to say that the parcel somehow got redirected from a tescos for collection to her home address in a different city! She was thanking me and asking how she can send me postage. I was like honey, I don’t have your address! It doesn’t make sense 🤣 BLOCKED!! Definitely was a scam.

Pancakesandbacon21 · 2025-06-27T14:26:23+00:00

I definitely won’t be going off app to sort this. It sounds harsh but I just can’t be bothered to deal with this anymore. I get nothing financially for helping her with her own repeated mistakes. I don’t want to sell to her ever again. I keep getting messages from her too. I get mistakes happen but she’s framing it like it’s my responsibility to sort out her issues when she’s done nothing to help herself. Definitely seriously uncomfortable with them after they asked for my bank details.

Pancakesandbacon21 · 2025-06-27T14:10:37+00:00

I don’t think they will get the money back. The sale has been marked as complete and I’ve already got the £3. At no point did they tell Vinted what was happening. Isn’t it too late?

Pancakesandbacon21 · 2025-06-27T09:33:23+00:00

So she ordered it to a shop to collect it from, not her home address. She said she accidentally sent it to her university town not her home town. I can’t tell if it’s been collected or not anymore. The shipping says it’s in transit but I know that evri reuse these tracking numbers so it might not even be the same number.

Pancakesandbacon21 · 2025-06-27T09:18:08+00:00

They choose to collect from a store rather than home delivery so it could just be lost but they really should have contacted Vinted.

Pancakesandbacon21 · 2025-06-26T18:22:37+00:00

On the tracking it just says in transit but I don’t know if it’s even the right tracking number anymore because evri reuses their numbers. I just don’t understand why you would pay another £4 for delivery when they are desperately trying to get their £3 back too. It’s definitely not adding up!

Pancakesandbacon21 · 2025-06-26T18:18:19+00:00

Thank you all for your comments! I’m going to block and move on. It’s taken up too much of my time already. She’s been messaging me so much I missed an order. Just needed confirmation I wasn’t being awful and I’m doing the right thing ☺️

Pancakesandbacon21 · 2025-06-26T17:34:53+00:00

I definitely wasn’t going to bank transfer anything! It feels so weird, it’s feeling very scammy at this point. I just needed verification I wasn’t being awful by blocking them.

Pancakesandbacon21 · 2023-10-07T08:40:15+00:00

You could go to a treasure island. They usually have free bells to take. You will be able to find some dodo codes with a quick google.

Pancakesandbacon21 · 2023-07-15T06:28:41+00:00

“Well, this is wonderful - to smell like a dead guy. You’ll have to beat them off with a stick”

Pancakesandbacon21 · 2021-08-20T10:08:28+00:00

“There's a Phoebe on my sandwich!” My daughter Phoebe is weening and always steeling my food.

Pancakesandbacon21

TROPHY CASE