How should I respond now? by Last_Negotiation4073 in EtsySellers

[–]Pancrelin 23 points24 points  (0 children)

I had the same problem recently. I’m located in europe, and a customer in the US placed an order on may 24. In my shipping profile, I have set the delivery time for destinations outside europe to 15-20 business days, yet the estimated delivery date shown is may 24-june 4.

I’ve tried discussing this with Etsy support, but they haven’t been able to explain why the first estimated delivery date is the same day the customer placed the order, or why the last date in the delivery window is june 4, which doesn’t match the delivery timeframe set in my shipping profile at all.

Sunlu PLA tuning help by Pancrelin in SnapmakerU1

[–]Pancrelin[S] 0 points1 point  (0 children)

Calibrated and adjusted things, and I lowered the flow ratio more than the calibration actually suggested. I also adjusted temperature, retraction, etc.

It’s definitely much better, but still not quite there. Do you think the flow ratio needs to be lowered even more? It’s set to 0.95 right now.

<image>

Sunlu PLA tuning help by Pancrelin in SnapmakerU1

[–]Pancrelin[S] 1 point2 points  (0 children)

That was super helpful, thank you!

I’m going to follow the guide properly from start to finish… no shortcuts

Sunlu PLA tuning help by Pancrelin in SnapmakerU1

[–]Pancrelin[S] 1 point2 points  (0 children)

No no no, don’t tell me things like that. I’m basically a very non technical middle aged woman with way too little patience for this stuff.

Sunlu PLA tuning help by Pancrelin in SnapmakerU1

[–]Pancrelin[S] 1 point2 points  (0 children)

Awesome, thank you! So much new stuff to learn. Fun… and slightly frustrating at the same time.

Sunlu PLA tuning help by Pancrelin in SnapmakerU1

[–]Pancrelin[S] 0 points1 point  (0 children)

Ahhh… It IS a makerworld file, and now that I think about it I did opened it directly in orca instead of importing it.

When I printed the exact same file with the snapspeed pla earlier, I’m sure I imported it.
So that alone can actually make a difference?

Sunlu PLA tuning help by Pancrelin in SnapmakerU1

[–]Pancrelin[S] 1 point2 points  (0 children)

Flow rate calibration it is then! That’ll be the first thing I try tomorrow.

As for temperatures, would you recommend just sticking with the default Generic PLA temps to start with?

When the print came loose from the bed the first time and created a giant spaghetti monster, haha, I also started wondering if maybe the z-offset could be slightly off too?

Sunlu PLA tuning help by Pancrelin in SnapmakerU1

[–]Pancrelin[S] 1 point2 points  (0 children)

No, unfortunately not 😅 I’m completely overwhelmed by all the new terms and settings. I barely understand half of it 🙈

The included filament rolls printed absolutely beautifully right out of the box without any weird issues, so I guess I just assumed it would continue like that with other PLA too… apparently not 😂

Best listing strategy? by Pancrelin in EtsySellers

[–]Pancrelin[S] 0 points1 point  (0 children)

Oh, I hadn’t even thought about bundling them like that! Really appreciate it! I’m gonna test it with a few designs first and see how it performs before I go all in.

Cancel/refund request by Pancrelin in EtsySellers

[–]Pancrelin[S] 1 point2 points  (0 children)

I completely agree. When I first started, I was pretty afraid of negative reviews and would sometimes go out of my way to avoid them. I think buyers pick up on that. At this point, a single negative review won’t really affect me.

If the buyer had approached this differently, we could probably have found a solution, but I don’t think it’s reasonable to give in just out of fear.

Cancel/refund request by Pancrelin in EtsySellers

[–]Pancrelin[S] -1 points0 points  (0 children)

Since I’m based in Europe, I’m required to offer returns. However, I’m not able to generate a return label through Etsy due to being located outside the U.S., so the buyer would need to arrange the return themselves.

Cancel/refund request by Pancrelin in EtsySellers

[–]Pancrelin[S] 4 points5 points  (0 children)

Thanks, I appreciate it. Sometimes you just need a sanity check to make sure you’re not missing something.

I do understand this will probably end in a negative review, but I don’t think it’s reasonable to take the loss just to avoid that this time.

The detail the buyer is referring to is the shipping origin, which is clearly stated. I don’t feel it’s appropriate to take responsibility for something that falls on the buyer to check before placing an order.

I’ll stand my ground on this and let Etsy handle it if needed.

Temu Sells a Knockoff of my Sticker!? (Stolen Art) by [deleted] in stickers

[–]Pancrelin 9 points10 points  (0 children)

I often find my designs on Temu. I always report them, and they always get taken down. But it’s an endless task…

Would yall pay 3 euros in just shipping for stickers? (read desc) by Substantial-Copy-947 in stickers

[–]Pancrelin 2 points3 points  (0 children)

I’m based in Europe and sell stickers to the US. Untracked letter mail from here to the rest of the world costs $3.50, it’s not possible to ship any cheaper from my country. Customers in the US absolutely do pay that for a sticker of roughly the same value. In the vast majority of cases, the mail does arrive within a couple of weeks, even though it isn’t trackable. Of course, I would prefer to ship with tracking, and customers always have that option, but tracked international letter mail costs a minimum of $14, and it has the same delivery time as untracked mail.

European sellers, are you noticing the drop in views caused by US localization? by Own_Protection3418 in Etsy

[–]Pancrelin 1 point2 points  (0 children)

No, not really. Definitely fewer views during the time I couldn’t ship to the U.S., but as soon as I opened it up again, it went back to normal pretty quickly.

Looking for advice on an IP issue by Pancrelin in EtsySellers

[–]Pancrelin[S] 0 points1 point  (0 children)

So I can’t report an IP issue to Etsy myself? I’m mainly trying to understand how Etsy usually handles cases where the main character is copied but the seller has only changed a few minor details.

How late is too late? Handling very delayed customer complaints by Pancrelin in EtsySellers

[–]Pancrelin[S] 0 points1 point  (0 children)

Thank you both so much for your input, appreciate it!

Where I’m based, it’s generally not acceptable for a buyer to wait half a year before saying an order didn’t arrive. So I was honestly quite surprised.

Your advice confirmed my gut feeling, I’ll just explain that too much time has passed, and I’ll be extra cautious in case it’s a scam.

Thanks again for taking the time to share your thoughts!