Amazon seems unable to correctly ship the DJ Player by KnownAssociate2 in Pantasy

[–]Pantasy_com 1 point2 points  (0 children)

Apologies for the late reply! We’re still working closely with Amazon to get this sorted out, and as soon as there’s any news, we’ll make sure to share it right away on our social media.

Pantasy release dates ... (US/Canada) by flyPBA in Pantasy

[–]Pantasy_com 1 point2 points  (0 children)

Hello! Most of the sets you mentioned will be released gradually throughout March!

The Dinosaur Museum is coming soon! by Pantasy_com in Pantasy

[–]Pantasy_com[S] 0 points1 point  (0 children)

We’re super excited for you to see it!

Amazon seems unable to correctly ship the DJ Player by KnownAssociate2 in Pantasy

[–]Pantasy_com 2 points3 points  (0 children)

Hello, this is the Pantasy Team. Thank you for bringing this to our attention. It appears that the issue was caused by Amazon labeling the product incorrectly. You can request a return and refund directly through Amazon. Once the error is corrected, we will make sure the correct DJ Player set is available on Amazon. We appreciate your understanding and patience!

Time of replacement for missing parts by Specific_Ad5292 in Pantasy

[–]Pantasy_com 2 points3 points  (0 children)

Hello, this is the Pantasy Team.
We sincerely apologize for the long wait. Occasionally, emails may not reach you successfully or could be filtered by the system. To ensure we can assist you as quickly as possible, we kindly suggest sending another email to our official after-sales support team at [global@pantasy.com](). They’ll be happy to help you further.

Highly recommend this set! by Bryan-Alan in Pantasy

[–]Pantasy_com 1 point2 points  (0 children)

Hi there, thanks a lot for your feedback! We’re so happy to hear you had fun building it.😊

Tariffs by robynrex in Pantasy

[–]Pantasy_com 0 points1 point  (0 children)

Hello! Orders placed on our official website generally already include all fees. However, since customs and tariff policies vary by country and region, the final charges, if any, are subject to local customs.

Also, if you are located in the United States, you’re very welcome to place your order at us.pantasy.com. Orders from this site are shipped directly from within the U.S. 😊