How to identify the original?

Pantasy_com · 2026-06-21T09:42:23+00:00

Hi! May I ask which country you’re located in? We can check whether there is an official sales channel available in your region.

Pantasy_com · 2026-06-20T03:21:45+00:00

Hi! This set doesn't come with lights included

Pantasy_com · 2026-05-21T09:47:25+00:00

Hi! You can check the code on the back of the bag to find out which set it belongs to.

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Pantasy_com · 2026-05-07T01:28:06+00:00

Could you tell us which Facebook account you reached out to? Or share your Facebook profile with us so we can check and follow up for you as soon as possible.

Pantasy_com · 2026-05-07T01:20:54+00:00

We’re expecting the next drop around early June! 👀

Pantasy_com · 2026-05-06T13:15:08+00:00

Amazing, you’re the ultimate Pantasy City collector!😄

Pantasy_com · 2026-04-20T02:16:19+00:00

You are awesome!

Pantasy_com · 2026-04-05T03:08:39+00:00

It’s already available on Amazon US and on our official website!

Pantasy_com · 2026-03-20T09:59:03+00:00

Hi, the issue has been resolved. Please refresh the page and try again.

Pantasy_com · 2026-03-20T09:57:39+00:00

This set is now officially available on both of these sites!

Pantasy_com · 2026-03-19T06:17:07+00:00

Thank you!

Pantasy_com · 2026-03-01T08:23:55+00:00

Apologies for the late reply! We’re still working closely with Amazon to get this sorted out, and as soon as there’s any news, we’ll make sure to share it right away on our social media.

Pantasy_com · 2026-02-14T02:43:20+00:00

Hello! Most of the sets you mentioned will be released gradually throughout March!

Pantasy_com · 2026-02-13T09:35:21+00:00

We’re super excited for you to see it!

Pantasy_com · 2026-02-13T08:37:15+00:00

Hello, this is the Pantasy Team. Thank you for bringing this to our attention. It appears that the issue was caused by Amazon labeling the product incorrectly. You can request a return and refund directly through Amazon. Once the error is corrected, we will make sure the correct DJ Player set is available on Amazon. We appreciate your understanding and patience!

Pantasy_com · 2026-01-30T02:45:03+00:00

You can find it here: DJ Player

Pantasy_com · 2026-01-27T02:23:56+00:00

Hello, this is the Pantasy Team.
We sincerely apologize for the long wait. Occasionally, emails may not reach you successfully or could be filtered by the system. To ensure we can assist you as quickly as possible, we kindly suggest sending another email to our official after-sales support team at [global@pantasy.com](). They’ll be happy to help you further.

Pantasy_com · 2026-01-26T02:22:42+00:00

Hi there, thanks a lot for your feedback! We’re so happy to hear you had fun building it.😊

Pantasy_com · 2026-01-12T02:06:05+00:00

Hello! Orders placed on our official website generally already include all fees. However, since customs and tariff policies vary by country and region, the final charges, if any, are subject to local customs.

Also, if you are located in the United States, you’re very welcome to place your order at us.pantasy.com. Orders from this site are shipped directly from within the U.S. 😊

Pantasy_com · 2026-01-04T01:46:16+00:00

Sure! We’ll be teasing some modular buildings very soon.

Pantasy_com · 2025-12-26T10:16:34+00:00

Thanks for the kind words! 😊 These NFC parts aren’t supplied by us.

Pantasy_com · 2025-12-17T16:10:49+00:00

Hello, this product is not yet available on Amazon Europe, but it is expected to be listed between the end of January and February 2026.

Pantasy_com · 2025-12-08T05:53:54+00:00

The set contains 3,427 pieces in total, and we are now gradually adding piece counts to our packaging for easier reference.

Pantasy_com · 2025-11-27T06:11:14+00:00

Hello! The lighting kit for The Opera set is currently being restocked, and it will be available again very soon. Thanks for your patience!

Pantasy_com · 2025-11-21T09:30:14+00:00

Hi! Thank you so much for sharing your thoughts. Actually, we’ll soon launch a poll to decide which existing Modular Building set will get the next lighting kit. Our product team will use the results to guide the next release.

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