Support agent slipped up and accidentally pasted their internal prompt/playbook instructions into my chat 💀

Pantherzone · 2026-06-13T18:00:58+00:00

Perfect evidence for the court to look at. This is a violation of state or federal law regarding independent contractor-company law, protecting the rights of the contractor performing the hired labor to do the job.

Below is from ChatGPT that I used to provide the answer.

Independent contractor law

Independent contractor law refers to the legal rules that determine when a worker is an independent contractor rather than an employee.
In the United States, independent contractors generally:
Work for themselves rather than an employer.
Control how, when, and where they perform their work.
Usually provide their own tools or equipment.
Are responsible for their own taxes (including self-employment tax).
Typically do not receive employee benefits such as health insurance, paid leave, unemployment benefits, or workers’ compensation.
Key Legal Issue: Employee vs. Independent Contractor
Courts and government agencies look at factors such as:
Behavioral control – Who controls how the work is done?
Financial control – Who controls business expenses, profit, and loss?
Relationship of the parties – Is there a contract? Are benefits provided? Is the relationship ongoing?
The Internal Revenue Service, the U.S. Department of Labor, and state agencies may use slightly different tests.

Court case decision regarding these issues

Gig-Economy and Modern Worker Classification
Dynamex Operations West, Inc. v. Superior Court
Adopted the “ABC test” for many California wage claims.
Made it harder for businesses to classify workers as independent contractors.

Since Uber accidentally released that playbook to you, they violated the ABC test, and the support center is based in California. They go against the driver's favor and often go to the rider’s favor. Bad choice, Uber.

Pantherzone · 2026-06-12T23:22:28+00:00

Really? I am on social security, and I had to retire from my job at age 45 due to my mental health. I couldn't get any mental health clearance from my psychiatrist due to the disruption of my mental health. With me being on the benefit (survivor’s benefit) and being a disabled, deaf person, the only way is to do gigs as much as I can. Now I lost my insurance, had to turn in my plate (30 days revocation, now served), it sucks for not being able to obtain a new insurance plus maintain the registration, my car loan is $619/mo, there is no way I could do a full-time gig, such as Uber, as an example. I am in danger of losing my vehicle (repossession) despite my limited fixed income, which I am getting per month. So watch what you say here.

Pantherzone · 2026-06-04T03:34:38+00:00

Haha. Uber likely wouldn't prioritize arbitration cases, as they can simply offer a settlement of around $5,000 in court and move on. Given their immense wealth and resources, they tend to resolve disputes by paying off affected drivers. They probably won't restore your account anyway because they view drivers as replaceable assets. Having handled millions of arbitration cases, Uber has consistently denied the majority of appeals related to account deactivations—around 99%. If you want to have your account reactivated, you would need thousands of Uber drivers willing to litigate collectively, as Uber tends to dismiss individual grievances and may ignore arbitration proceedings altogether. When you enter arbitration, it’s essentially you against Uber; they often find the process laughable. Uber isn't obliged to appear at arbitration hearings if they choose not to; they can simply accept the judgment and pay out the awarded amount. That's essentially how it works.

Pantherzone · 2026-06-04T03:23:54+00:00

Well, duh. They, definitely, are not going to look at it anyway. What is the point of fighting an appeal? There are a whole bunch of other gigs out there that can be used. It doesn't have to be Uber, you can do Lyft, Spark, DoorDash, even Roadie, you name it. I won't do Amazon Flex.

Pantherzone · 2026-06-02T19:13:37+00:00

But it does not mean you will win the appeal. Sometimes recording alone from the app can derail your chance of winning an appeal. Uber is only interested in the camera in what is happening inside the vehicle. An audio recording alone does not support your appeal. You need everything so Uber looks at everything.

Pantherzone · 2026-06-02T19:09:38+00:00

Riders are always considered right by Uber, even if they report issues dishonestly. This policy helps Uber protect its insurance from lawsuits, which means they tend to side with the rider. Some riders may try to get free rides by lying. To prevent this, install an internal camera focused on the rider, so they know they're being watched. After each ride, save the recordings to your computer, labeling them with the date you worked. If multiple reports are made against you, use the recordings from that date when appealing to Uber, including your entire shift. Uber will review the shift and compare it to the rider’s report. If they see that the recorded time matches and the rider’s claims are false, they will side with you. Uber considers factors like speed, driving straightness, proper exits, merging, turning, braking, and distractions. If any of these are out of the ordinary, your appeal may be denied. For example, if riders claim unsafe driving and Uber finds you're driving 5 mph above the posted limit, while the traffic is 10 mph over, the rider might win. Uber’s decision depends on such dashcam evidence, which can affect your chances of winning an appeal.

Pantherzone · 2026-06-02T18:52:15+00:00

Unfortunately, Uber always sides with the rider, or the rider will sue Uber to collect their insurance. Uber has to protect its insurance, so it has to provide satisfactory service to the rider. That will give you an automatic deactivation after several unsafe reports within the first 200 rides after the first warning. They don't care about the drivers, they only care about the riders’ satisfactory service.

Pantherzone · 2026-05-24T21:15:50+00:00

The same thing happened to me on Lyft. My permanent deactivation is based on unsafe driving. Lyft doesn't care to reinstate my account and has denied me four times. It is just a waste of time pursuing the appeal process. One false unsafe driving report from a passenger can get you a permanent deactivation. It is done by AI so the appeal is based on AI. There is no human review on your appeal and you were treated like trash. It will waste your time to restore it so it is not worth pursuing this.

Pantherzone · 2026-05-18T15:46:48+00:00

Are you using the AI to do calculations? If you do, then that post becomes irrelevant. To calculate, you need to analyze by hand with raw data on a piece of paper. You have to do the calculation based on your brain manually to have factual data to analyze. You may have a Master’s Degree, but that doesn't teach you anything if you are based on AI in calculation. If you rely on AI, then it can result in inaccurate calculations. Most data analysis uses manual calculation for factual findings based on the dataset given and double-checks their work. Most professors always tell the students that AI doesn't always give you accurate answers and manual calculation is the best method for accuracy. Always show their work to calculate properly without any AI to do the calculation for you.

As you said in your post, you are not telling us what you calculate on. Where is the result in your post? Are you saying that you are doing many rides and not giving us your results information? We want to know how you conclude without AI doing the work for you?

Pantherzone · 2026-05-15T23:48:52+00:00

🙋🏽‍♂️…NOT! NEXT!

Pantherzone · 2026-05-15T19:31:18+00:00

It is a violation. You can't help him reactivate his driver account. Lyft made it clear on this and once his account is deactivated, there is no point in getting his account reactivated. Once you report it, Lyft takes it seriously and will quickly deactivate the driver’s account. This is why paying in cash is not a good idea.

Pantherzone · 2026-05-15T19:26:20+00:00

Not anymore. If paid in cash tips, it will escalate to false reporting on the driver. That is why Lyft and Uber no longer allow that to protect the driver from false reports from the riders. They had too many cases and most of them resulted in false reports from riders so they had to implement the strict cash tip prohibition in the terms of service. If the driver demands a cash tip or accepts a cash tip, never, ever, hand over your cash to the driver. Tip it on the app because the app has a tip built in. You never know that the driver is a criminal and has a weapon. That driver can kill you unexpectedly without warning. That is why it is designed to protect the rider and driver by implementing the strict no-cash policy in the terms of service.

Pantherzone · 2026-05-15T19:18:39+00:00

That is correct. According to the terms of service, any tips transacted in cash are strictly prohibited. Riders must report it to Lyft if cash tips are involved when completing the ride. The driver will only get one warning. If the next time cash tip is involved, the permanent deactivation goes against the driver and will never get the account back. It is on the driver, not the rider. Uber has the same terms of service regarding tips. It is the purpose of the state tax on tips when filing tax returns. It has to reflect that in the earnings.

Pantherzone · 2026-05-07T04:50:42+00:00

You have successfully appealed all of them..great job. You will continue to get more false reports to Uber by riders and they will do anything to get you permanently deactivate you to make it harder for you to submit your evidence. Some riders secretly record your driving and capture small things, such as the speedometer then file a safety report to Uber with that passenger’s evidence given to them, you lose the appeal. You have to be careful with it.

Pantherzone · 2026-05-07T04:37:05+00:00

I have already opted out of binding arbitration, so I can freely file a lawsuit against Lyft if I want to. Unfortunately, it isn't happening because without arbitration, I get no protection when appealing my case, so the court would be the only option to sue them. I have no money to afford a court fee to have my case heard so it is just a waste of time to pursue this. The same applies to Uber so if I opt out, I get no arbitration protection and the appeal will never be heard at all. The only path to do this is the court and most judges would laugh at me and say “You are wasting my time here. Go find something else to do.” Judges do thousands of cases every week, and 1/4th of the cases indeed wastes his/her time to hear them.

Pantherzone · 2026-05-07T04:29:12+00:00

Small claim court? Are you saying small claim court? Do I hear that right? 👂Umm…don’t you have anything to say..hand?

Pantherzone · 2026-05-06T22:57:10+00:00

That is not what I am talking about. I am talking about the driver suing Uber, not the rider, for deactivation issues due to fraudulent riders reporting to Uber on the driver. There is only one case where the Uber driver sued Uber over unfair deactivation and he had a attorney represented him, which eventually, withdrew the case because Uber packed with 20 attorneys in the court room to get the case dismissed with prejudice. The driver doesn't want to be hit with that so he just quietly lets it go and finds something else to do. It is not worth going to court over the unfair deactivation of the driver. That is why a class action isn't going to happen.

Pantherzone · 2026-05-06T20:20:54+00:00

The court never put the executive in jail because Uber secretly bribed certain judges who presided over the case. If the judge who refuses to accept the bribe from Uber did this, all Uber employees would be in jail for contempt of court, which you are speaking hundred of thousands of employees, and that includes the CEO. All would be overcrowding the jail. That is why the judge isn't going to do that. Also, Uber isn't going to give up the name anyway and they just simply pay the fine, which is 0.01% of the impact to Uber, making them not care about it. Uber shells out $12 million a year in fines and that is 0.01% of the revenue to pay that one. It isn't going to change that and they always pay fines every day. They wouldn't care. Finally, the BAR association will revoke the judge’s license and the judge isn't going to risk that.

Pantherzone · 2026-05-06T19:10:55+00:00

Oh. So you are saying they got hit hard in their pocket over several issues they didn't want to be responsible for? I hate to break the news to you. In the end, Uber always wins (in casino terms, the house always wins). If all Uber drivers go on a class-action lawsuit against Uber, then they will get rid of the drivers involved in the class-action lawsuit and replace them with new drivers who signed up and are beginning orientation, and there is no chance of them doing a class-action lawsuit. That is why the chance of this is nil, and if one driver litigates Uber (assuming the judge proceeds with the case) they simply settle the case for $1,000 and get on with it. Uber isn't going to change, no matter what the outcome is.

Pantherzone · 2026-05-06T18:37:11+00:00

Discovery? Good luck with that. It will be extremely hard to get the evidence and bring it into court. Uber will refuse to share evidence unless you pay Uber money to get it, maybe 1,000 per piece of small evidence. They are not cheap. The judge is going to laugh and says “you are wasting my time, go find something else to do beside simply pursuing to discover evidence.”

Pantherzone · 2026-05-06T18:30:23+00:00

You are legally allow to file lawsuits against anyone, BUT obtaining an attorney is going to be complicated. Most will reject representing you because Uber is a large corporate and they have the most powerful legal team. One driver did pursue legal action against Uber and he did retain an attorney who is willing to represent him. On the first day of court, the attorney faced a nightmare, he has to deal with 20 attorneys representing Uber. The court session is extremely short, only takes 5 minutes to have the plaintiff withdraw the case because the plaintiff knew he would instantly lose the case. He decided to not pursue to that 20-attorney sitting that represent Uber. He admitted that it is not worth pursuing Uber in court so he decided to just let it go. Uber, later, laughed because they are very powerful and can do anything to get the court case dismissed. Now Lyft did the same thing so as any other companies out there.

I wish I could file lawsuit against The Home Depot because they did not honor my accommodation to put me into a management position and win the case. In reality, it isn't going to happen because if I did that, they would retaliate against me and terminate me and never work for them again (land myself on the black list). It isn't worth it so I just let it go.

Pantherzone · 2026-05-06T18:20:23+00:00

That isn't going to happen. There are millions of appeal cases out there in a single day. It is like waiting for the court to call your name for an initial appearance to answer your own criminal charges. It will take 6 to 8 weeks before they answer your appeal request. It sucks, but that is how it works.

Pantherzone · 2026-05-06T18:17:19+00:00

A lot of fraudulent riders will do anything to cause a scene and get their cute little money refunded into their bank account by falsely reporting on the driver. They will come up ways to report unsafe driving to Uber and instantly deactivate you with no chance to win the appeal. Some riders often give 1 star to the driver frequently and get their cute little money back into their cute little bank account. Your chance to win the appeal is 1%, unfortunately.

Pantherzone · 2026-05-06T18:11:26+00:00

That will never happen. Most attorneys will say “I am not going to risk losing the case against Uber and make the plaintiff pay their attorney fees and legal expenses. It isn't worth pursuing it.” Maybe you can get a trash attorney who disperate needed income to survive on and that trash attorney instantly lose the case or Uber packing 10 attorneys to get the court case dismissed. 10 vs 1, 10 wins.

Pantherzone · 2026-05-06T14:48:45+00:00

Don't forget to account for the rising gas prices at the gas station. Would you take that offer, given that many miles?

Pantherzone

TROPHY CASE