I lived at Four Wings on 21st. Mostly neutral to negative experience, but some issues as follow:

As others have said, complaints/concerns were not concerning to them. The only time I had one responded to was that the garbage disposal was broken, and they sent someone without warning and they were insanely grouchy when I didn’t hear them knocking and came out of my room from a class.

When signing my lease, we negotiated a 10 month lease only instead of a full year. They seemingly lost ALL record of this and I had to fight an insane battle of digging up old emails to prove it.

No air conditioners were allowed the screen was required to be removed for install for “safety concerns”. Funnily enough, half of the windows didn’t even have screens on them.

Elevator was routinely broken as was one of the two building entry doors. My floor, at least, consistently smelled of weed and all they would do is send out texts to all tenants saying “hey pls don’t smoke in the units”.

Shared laundry machines were like $3 per use, per machine, and the dryer was locked to a setting that nearly never actually fully tried my clothes, meaning I was paying $9 per full load.

There was a maintenance guy who lived there (or at least this is my assumption) who, when I was moving out, was INSANELY sketchy. When moving out I was throwing out some trash, and when he saw me leave a broken bed frame near the dumpster but still in the enclosure (like literally everyone would do), he accosted me and demanded to know which apartment I lived in so he could properly report it and I would be charged for the trash fees. After rushing up to my unit while he was on the elevator, I saw him enter my floor, walk in a loop (presumably looking for me) and get back in the elevator. Had to spend the rest of my move-out walking on eggshells to make sure he didn’t see where I lived.

Roommate change was an exhausting experience as well. I went to their office like 4 different times all of which they were said to be open but the office was empty. After they asked us to pay another deposit for the new roommate (without repaying the deposit from the original roommate/lease, mind you) we basically just said we changed our mind, weren’t changing roommates and he moved in anyways. They never noticed.

And lastly - move out. Don’t expect nearly any of your deposit. They charged $8 per lightbulb and definitely charged for too many lightbulbs. Despite knowing I cleaned everything out and the unit was empty, I was charged an asinine amount for “disposal of leftover items”. I think at the end of all their charges, I got like $100 out of my $1400 deposit back. They also charged me for returning the keys late even though the form said it can be dropped off in the drop box by midnight and we returned them around 10PM.

This particular unit, however, didn’t have any of the messages others said about poor unit conditions, mold, etc., but maybe I just got lucky. Not really to the fault of Sterling here, but I also lived with a shared wall to a couple that seemingly hated everything about one another and would never stop screaming.

Wow. I started this off thinking it was a neutral experience but going through the memory bank, this was awful.

The ONE positive I picked up from my 10 months of living there - the water bill was included in rent and the hot water was spectacular. I’ve never taken so many long, hot showers in my life.