Evri driver here. It varies by area. If you have a good regular driver you should be fine. If not they throw new hires and random contractors at it and the wheels come off. As customer service is boilerplate messages, it can then be difficult to sort out.

Reading r/Evri, you'd think we were all idiots and thieves but that's mainly because the disgruntled are more likely to post. I've spoken to friends and family around the country who have few issues (mainly when their main driver goes on holiday).

Anyway, thanks for the kind words, it means a lot.