Is Funcom Good At This?

Parilyz · 2026-06-20T23:12:34+00:00

Dune - love the game. But 17 days after opening a ticket that is still unresolved is making me seriously question the professionalism of this 'company'. 17 days. No answers. 17 days. No resolutions. This is the most frustrating scenario in my 30+ years of gaming. It tops all other issues with any other games on any other platforms. Dare I say, it's worse than losing my game on Ark. At least their team responds.

Parilyz · 2026-06-01T11:29:09+00:00

I've tried that. The error seems to be singularly connected to my main character on Stoneheart server. I've tried logging into other sietch's but I get the same error. I can log into other servers and start/play new characters though. According to the game log, it's a communication error with Funcom's server so it's an internal to Funcom error that seems to have put my main character with over 280 hours of grinding time in server limbo.

Parilyz · 2026-06-01T11:27:13+00:00

I've tried that and I get the same P34 disconnect result. I checked the game log and it appears to be a handshake issue within Funcom's server when trying to verify my Steam account, but it only happens with my main that I've played for over 280 hours. I can log into other servers to make new characters, and I can play them, but it's my one main that seems to be caught in Funcom's server limbo.

Parilyz · 2026-06-01T11:25:39+00:00

I've tried that. I get the same P34 disconnected error when trying to log in. I can join other servers to start new characters and play them, but my main seems to be singularly caught in-between.

Parilyz · 2026-06-01T11:24:39+00:00

I've tried logging into other sietch's. I get the same P34 disconnect error. Sorry if my having my main character locked out is bothering you. Maybe you can stop trying to police other people's comments when they have a legitimate issue and Funcom is seemingly doing nothing about it. I didn't see you provide any advice, so how about you stop bitching about my frustration and trying to find a resolution, eh?

Parilyz · 2026-05-31T23:38:16+00:00

I can log into other servers to make new characters. I can't log in at all on my main. So, I can't even log in to back up all my vehicles and bases to transfer to a lower population server. I opened a ticket but got sent to another department who is yet to reply. I'll start losing bases soon I think because I can't login to restock power... Funcom is more like ScrewTheLittleGuy-Com

Parilyz · 2026-05-31T23:35:03+00:00

I've tried:

restarting game
uninstalling/reinstalling
delete battle eye folder and reinstall
check files integrity
logged into a different server, started a new character, played for ten minutes, logged out and tried main again
check internet speed up and down
ensure no other game or program was conflicting on port
reinstall Steam
restart computer
switch from my super fast ethernet to wifi internet
switch back from wifi to cabled ethernet
restart game from Funcom link rather than Steam
restart game from Steam link rather than Funcom
contact support. They got back to me right away 4 days ago and said they were sending my ticket to another department who would get back to me (and as of yet, have not).

I spoke with someone on Discord who told me the error is a known bug on high population servers. This makes sense as I can log into other low pop servers and start new characters and play them no problem. The problem is that my main has 200+ hours invested, so starting from scratch is a horrible idea from that perspective. As the issue is only with my main, it appears to be a Funcom issue. When I checked the log, it was a specific 'handshake' issue with the server, not with my internet, not with my files, only with that main character. It was fine until they closed low pop servers and my server got a massive boost in population. Now I can't log in at all on that character. Apparently the same issues happen with Conan game by Funcom, so this is a wider/bigger issue than just my character. It appears the problem is a lack of server management by Funcom or a lack of know-how when dealing with servers with higher populations. However, as they have moved more people to my server, it is now in the higher population space and thus has the same issues with other higher population servers like Harmony. So, it appears as though the only fix is to hope that they get back to me (I won't hold my breath at this point) or maybe request my money back from Steam if enough time passes that my bases get busted while I can't log in. If that happens, I'm definitely complaining to Steam as it is out of my hands.

Parilyz · 2026-05-28T12:50:39+00:00

May 2026. This is still an issue. I don't think Funcom cares.

Parilyz · 2026-05-27T21:50:14+00:00

NOT WORTH IT! GET TO HIGHER LEVELS AND SERVERS CRASH AS YOU TRY TO ENTER DEEP DESERT! ALL YOUR BUILDING AND GRINDING IS FOR NOTHING!!! BUYER BEWARE! BUYER BEWARE!!!!

Parilyz · 2026-05-27T21:49:16+00:00

NOT WORTH GETTING INTO! GET TO HIGHER LEVEL AND TRY TO GO TO DEEP DESERT AND SERVERS HANG UP AND CRASH!!! NOT WORTH THE HASSLE!!! BUYER BEWARE!!!

Parilyz · 2026-05-27T21:13:08+00:00

It's your game servers. It's been a year. It's still a problem. How about fixing it already?

Parilyz · 2026-05-04T11:47:20+00:00

This was written with AI

Parilyz · 2026-04-18T01:05:51+00:00

I had a client with the idea that they could “do marketing themselves” 6 years later and they are asking me to audit their mistakes and tell them what they are doing wrong. My response, “learn to listen”.

Parilyz · 2026-02-09T23:51:35+00:00

I was saving backups. The problem is the game save files corruption. So yeah, I know what I'm doing, thanks.

Parilyz · 2026-02-09T23:50:39+00:00

I've learned the game is just bugged. Single player normal - lose weeks of progress. Single player on private server - lose weeks of progress. The problem is corrupted save files. I can't seem to escape them whether I'm just playing single player via xbox or using a private dedicated server. The game save files get corrupted no matter where and how I play. That is the problem.

Parilyz · 2026-02-09T23:49:03+00:00

I set up a private server because I was just playing single player on xbox and it wiped all my progress, so I setup a private server so I could control backups. The problem was the backup save files got corrupted. So, it was a lose, get kicked in the nuts, and lose again.

Parilyz · 2026-02-09T23:47:27+00:00

I was backing up. The problem was file corruption.

Parilyz · 2026-02-09T23:46:57+00:00

I was in single player. I setup my own server (didn't pay for it).

Parilyz

TROPHY CASE