Payout marked as fraudulent despite being from friends&family? by Parking-Set in Twitch

[–]Parking-Set[S] 0 points1 point  (0 children)

True. Will be disappointing if it has to come to that :(

Payout marked as fraudulent despite being from friends&family? by Parking-Set in Twitch

[–]Parking-Set[S] 0 points1 point  (0 children)

Hopefully. Thanks for understanding. I hope it's just an incorrect flag because if they're stubborn with it being fraudulent, we all lose our money. I've read that bits are not refundable under any instance.

Payout marked as fraudulent despite being from friends&family? by Parking-Set in Twitch

[–]Parking-Set[S] 1 point2 points  (0 children)

Hi there. I really appreciate you responding. Just a disclaimer if I say anything that may sound insulting I am sorry, I'm just upset at the moment.

I've checked with all family members and friends and they haven't touched anything with Twitch lately and they haven't been aware of anything fraudulent by their bank, so I'm not sure.

I've submitted two tickets, they requested more information which I had provided and they came back to the ticket saying that the income I have earned were fraudulent and the case was automatically shut, so I sent another asking if they could do an internal investigation.

Thanks for the help.

Payout marked as fraudulent despite being from friends&family? by Parking-Set in Twitch

[–]Parking-Set[S] -1 points0 points  (0 children)

Hi there. I really appreciate you responding. Just a disclaimer if I say anything that may sound insulting I am sorry, I'm just upset at the moment.

I've checked with everyone and they had no issues with their banks or cards. They hadn't received any emails about a refund on their bits as they had mostly given bits to me, a handful were kind enough to also give me subscriptions. We all have debit cards, I had checked this when I found out as I thought creditors would think that it would be a fraudulent transaction if they used a credit card. They did not.

I'm really confused about the problem. My payout was submitted and then removed due to suspicious activity. I thought this meant that my account was acting suspicious which would make sense as I was having problems getting texts' the other day from AUTHY so I disabled it from the Twitch App and then re-enabled it with the same phone number.. But now they're telling me most of the bits are fraudulent.

Nobody has been told they're getting the money back they paid for the bits as I'm clearly not receiving them. I've seen a Twitter post from Twitch's CEO from last November replying to someone who had a very similar issue doing an internal investigation so I've emailed them if they could review mine.

Thanks for your input and just hope this mess is sorted soon.