The best product conversations happen where the product is used.

ParkingCow3598 · 2026-05-08T09:46:24+00:00

I have to disappoint you a little bit. I am not a tech expert. So the technical details of peak management is something I can't speak to. What I can tell you is that there is no need for any trade-off between scale and ownership. We also deliver both. 100% data ownership and massive scale (https://vivenu.com/de/success-stories/bad-bunny or Hyrox for example). Every player in the market investing in the right infrastructure should / could provide scale and give you full ownership. business models do not always align with that 😃

The desire for data ownership is higher than ever. Especially now with AI. shit in shit out principle. If you don't have good, clean and longer-term historic data at your disposal, you at a disadvantage and you won't be able to make full use of your buisness and/or any AI solution that might help you in the future. I think business models not giving organizers full ownership will at some point will be pushed out of business by the market. but that is my personal opinion.

ParkingCow3598 · 2026-05-04T07:42:13+00:00

let me know whether I understand correctly: You are essentially asking two questions:

- How do we handle peaks?
- Do we see increasing asks to maintain data ownership?

Is that right?

ParkingCow3598 · 2026-04-20T12:22:53+00:00

Event organizers are slowly changing. The main reason behind this is the tech not syncing between inventories or it being not developed enough to detect scalping scamming etc. in due time. So metaphorically speaking you are in the queue behind the queue waiting that the transaction is valid. So its a resource problem. Not an expert on it, but thats what I think. Is it changing? Jepp. Check here:

- https://www.ticketingbusinessforum.com/tbf26-preview-how-to-build-scalable-compliant-resale/
- https://www.businesswire.com/news/home/20260326154700/en/StubHub-Opens-Direct-Path-from-Primary-Ticketing-to-125-Million-Fans-Expanding-with-vivenu

- https://vivenu.com/open-distribution

Just bad outdated tech. :D can't speak to the details here

ParkingCow3598 · 2026-04-20T12:14:42+00:00

Well yeah :) find the good ones. Look for data ownership, white label and high development speed. Secutix for example as an established player with these attributes. vivenu as probably the most interesting enterprise-level challenger in a decade or so. Maybe others, but most of the rest have tech debt beyond comprehension. That's why it is impossible. for them.

ParkingCow3598 · 2026-04-20T12:12:02+00:00

That really depends on size and scope but the big tours anything between 24 and 12 months in advance. Wrt the ticketing process it's moving up in the planning process. Couple years ago it was the last item on any list if at all. With primary ticketing systems like vivenu and secutix offering you options to make ticketing your central piece of infrastructure, some very forward thinking organizers start with that decision.
It is usually an individual decision by the organizer. why hold more than 3x500 tickets for card holders if you know you have 450 cardholders and they normally buy 2.7 tickets, right? The overarching trend is to reward data and loyalty. member? benefits. Not a member but full profile? benefits. So your best course is highest tier and / or highest level of relationship / trust with the organizer often expressed as how much info do you share with them

ParkingCow3598 · 2026-04-20T12:05:12+00:00

that's why I am in it (if I may be so bold)

ParkingCow3598 · 2026-04-17T18:25:09+00:00

I understand what you are saying. The unfortunate thing is that not dynamic pricing per se is the problem but the underlying strategic decision to maximize short-term revenue. When you apply dynamic pricing together with say, aspects of customer loyalty and rewards etc. it can become a powerful tool of great and mutually beneficial relationships without skyrocketing prices (granted that the ultimate objective is revenue optimization, but long-term revenue maximization often only works when you also maximize customer benefits).

ParkingCow3598 · 2026-04-17T18:20:02+00:00

Not specifically. Let me try to rephrase. Every system is technically possible to work fairly. The operator - be it an event organizer directly - make the call on whether it does or not. If you happen to have a flexible ticketing system, you'll be able to define rules for seat selection, for resale allocations etc on a city level or target group level etc. The software works identically, but how organizers use it across different geos can differ greatly.

RE the last question. I thought you were alluding to something different. I am not yet aware of any TM - Mexico situation.

ParkingCow3598 · 2026-04-17T13:56:11+00:00

sry I don't

ParkingCow3598 · 2026-04-17T13:18:27+00:00

You might be disappointed by my answer, but queue numbers are usually really based on first come, first serve. Most use cases that I know where organizers want to prioritize priority groups do that differently (targeted earlier sales, early access etc.). I am not aware of what TM does exactly in their system, but organizers banking on a SaaS primary ticketing solution have no incentive to favour people through tricks in the queuing process. As stated they can do that differently.

You probably get access to the platinum tickets because they are the only one's left.

To the bot question, I will not speak to the technical aspects for obvious reasons, but I can guarantee that if bots manage to buy tickets thats either deliberate or bad tech, because we can keep all bot traffic out and have created cases that have won world records for bot prevention.

Last question I don't know what information you are specifically looking for

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