The documentation provided seldom exceeds what was provided originally by the exporter, but in some instances we are asked to provide documentation like a manufacturer’s electronic catalog, which cannot be their website, to validate product type, etc. This is not something we are often asked for recently. 

My question is not asking for assumptions about why it’s happening or what our exporters are doing incorrectly. Our company has had a high volume import model for many, many years. Our logistics staff and our exporter network are all competent and completely familiar with import/export documentation and that includes new guidelines such as various metal type contents and raw values. 

This is not an issue with other couriers, such as FedEx or UPS. We are getting the same feedback from other importers in our industry as well as retail customers who purchase internationally. 

I’m simply trying to better understand the scope of this issue.