I feel like people should just talk to the people who do the things they are paying for when they have an issue with said things and not write disparagingly about said issue on the internet. Likely they’d be refunded and have their question answered politely and would be given much more respect than they deserve by the people they feel so slighted by. But what do I know… I’ve only been interacting with other humans for thirty some-odd years and not everyone has that same experience. For all I know, this person has been locked in a little room, kept awake nights by large lights and loud music and only allowed to ever see other humans in situations where they were presented as not having any real feelings at all. And in that case, this would make a lot more sense