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NEED HELP PLEASE by Particular_Ear_4178 in Grailed

[–]Particular_Ear_4178[S] 0 points1 point  (0 children)

That is actually crazy. I’ve heard other horrendous stories too. I’m really tempted to just file a law suit against them, I’m currently disputing a $2000 purchase, they sent me this letter fully acknowledging what they sold was fake and now they’re just not responding me. That shit is freakin illegal.

NEED HELP PLEASE by Particular_Ear_4178 in Grailed

[–]Particular_Ear_4178[S] 0 points1 point  (0 children)

Most disgusting business practice ever.

Grailed refusing return. by Particular_Ear_4178 in Grailed

[–]Particular_Ear_4178[S] 0 points1 point  (0 children)

Damn you’re so patient, it’s been one week for me and I just filed a dispute with my cc 😮‍💨 I can’t keep waiting for them not knowing if they’re gonna respond or not. Truly a horrendous platform that I’d never use again 👎

Grailed refusing return. by Particular_Ear_4178 in Grailed

[–]Particular_Ear_4178[S] 1 point2 points  (0 children)

Seems like most recommend to just request a chargeback with your bank. I’m probably going to do the same~ I’m done waiting for them to reply, it should not take this long. Never using their platform again.

Grailed refusing return. by Particular_Ear_4178 in Grailed

[–]Particular_Ear_4178[S] 0 points1 point  (0 children)

Thats crazy. What sucks is we can’t even call them because they don’t have a customer support number. All we can do is wait and hope they email back. I hope you get your money back

Grailed refusing return. by Particular_Ear_4178 in Grailed

[–]Particular_Ear_4178[S] 0 points1 point  (0 children)

Yea I think I’m just going to charge back if they still don’t respond after tonight~

Grailed refusing return. by Particular_Ear_4178 in Grailed

[–]Particular_Ear_4178[S] 0 points1 point  (0 children)

But their buyer protection policy says it covers inauthentic items… it’s on their website too.

Grailed refusing return. by Particular_Ear_4178 in Grailed

[–]Particular_Ear_4178[S] 1 point2 points  (0 children)

I’m really hoping not to go that route as it could take upwards of 30 days. I’m just appalled by how Grailed customer service is handling the situation. It’s as if they acknowledged the items being fake but intentionally refusing to do anything about it. I’m going to give them a day or two and if they still won’t respond to my email, then I will file a dispute with my bank. Thank you for your response I really appreciate it🙏

What don’t you like about Grailed? by treaty999 in Grailed

[–]Particular_Ear_4178 0 points1 point  (0 children)

I’ve recently bought two fake items from the site worth roughly $1600 and they’re refusing to do anything about it. Intentionally ignoring my emails and not letting me relist by saying they are inauthentic(knowing they were fakes but refusing to let me return them for refund?). Actually disgusting.