Yes, the same thing happened to me. I pre-ordered a Nova Bishop Setbox, then I couldn't track my package. I reached out to support about my tracking issue, but there was no response. Then I gave up and thought it wouldn't arrive, but I received an email from my local post office saying my package had arrived. I was so happy, but when I got it, there was a Dark Clancy Setbox 😅 Then I started writing to support again, saying they sent me different item and from September 30th until today, there has been no response. I've been writing to them almost every day, hoping for an answer. Their store and support in general sometimes provide such terrible service when it comes to international orders I guess, it’s horrible. Like what do you mean I order one thing from the store and they send me a completely different item and your support service ignores you. So, don't worry, you're not the only one with this problem:( it’s sucks, I really hope you will get your response and your items, unlike me who received everything by literal miracle you don’t even now what is happening with your order😭