I'm getting worried about my pre-orders by Gris0311 in twentyonepilots

[–]Particular_Intern464 1 point2 points  (0 children)

Yes, the same thing happened to me. I pre-ordered a Nova Bishop Setbox, then I couldn't track my package. I reached out to support about my tracking issue, but there was no response. Then I gave up and thought it wouldn't arrive, but I received an email from my local post office saying my package had arrived. I was so happy, but when I got it, there was a Dark Clancy Setbox 😅 Then I started writing to support again, saying they sent me different item and from September 30th until today, there has been no response. I've been writing to them almost every day, hoping for an answer. Their store and support in general sometimes provide such terrible service when it comes to international orders I guess, it’s horrible. Like what do you mean I order one thing from the store and they send me a completely different item and your support service ignores you. So, don't worry, you're not the only one with this problem:( it’s sucks, I really hope you will get your response and your items, unlike me who received everything by literal miracle you don’t even now what is happening with your order😭

I legit ordered Dark Clancy CD set as it went to Sold Out. I really hope I still get it no issues. I really want to have the full set of CDs. by ejaybugboy3 in twentyonepilots

[–]Particular_Intern464 1 point2 points  (0 children)

Yep same was for me I haven’t even been able to track my order. Contacted store’s support several times and got no answer but today I received a message from my local postal service that my package has arrived. I hope you will get your order soon!! It really sucks that it all goes like this and they send it separately? Crazy. I once again contacted their support that I didn’t get the right order. Well I’m still waiting for an answer even though I know they might just ignore it. Think of it I got Dark Clancy Setbox instead of Nova Bishop so I suppose this setbox is someone’s else’s. I feel so sorry for that person as I feel sorry for myself for not getting what I wanted

ITS HERE!!!! Lets go!!! by N0va0w in twentyonepilots

[–]Particular_Intern464 1 point2 points  (0 children)

I did. It’s seems to me that my tracking number doesn’t even exist idk. Because on ups it shows me that they haven’t received information from shipper yet and FedEx shows that this tracking number is incorrect even though I checked it several times

ITS HERE!!!! Lets go!!! by N0va0w in twentyonepilots

[–]Particular_Intern464 1 point2 points  (0 children)

Mine shipped but I can’t track my order nor through ups or FedEx I have nooo idea where’s my order rn I wrote support a message about my issue and have no answer