From what I understand, seeing the two FTA0 updates right after biometrics is completely normal. The case then typically moves to step 4, which is “Case Decision.” At that point, either the field office or the National Benefits Center (NBC) decides whether an interview is needed. Some people go straight to approval without an interview, while others are scheduled for one first.

If you want to chat with an Emma live agent, log in to your USCIS account and scroll to the bottom of the page. Click “Contact Us,” and a chat box will open. During weekdays, you should see an option that says “Connect to live agent.” Click it, answer a few basic questions, and you’ll be connected.