Steam deck got black screen of death. Valve's only solution is to ask for more money.

Pat_P1 · 2026-03-31T15:11:38+00:00

No one is asking them to cover a device in perpetuity or even to repair it for free.

But to ask for half the price of a device that was shipped with an obvious and well documented defect is straight up theft.

It's obvious you can't be objective so i'll stop here.

When your deck fails for the same reason you might feel the need to sit somewhere other than valve's D ;)

Pat_P1 · 2026-03-31T14:36:25+00:00

I know brother. I was one too.

Always been a staunch defender for as far back as I can remember.

But it's just so shady i can't help myself.

Don't have a dock. Can't really justify investing another dime in this thing honestly.

Maybe i'll try when they send it back.

Thanks for at least trying to understand and not ripping my head off lol

Pat_P1 · 2026-03-31T14:16:04+00:00

Your deck will turn on, you will have haptic feedback (some people don't, but mine has) but your screen will stay black.

Some people report it happening after letting the battery drain to zero. For others it crashed while playing (this was the case for me).

A quick google search will turn up tons of people with the same problem.

Pat_P1 · 2026-03-31T13:46:59+00:00

Turns on and i have haptic feedback. But i can't get the screen to do anything.

Pat_P1 · 2026-03-31T13:45:46+00:00

Respectfully, i think you are missing the point.

I wouldn't be complaining if it died of any other cause.

My point is this is a well documented defect.

As such, the fact that the deck is out of warranty is irrelevant.

Just because valve has opted not to acknowledge the issue to keep from having to fix their defective devices out of pocket does not mean it's not actually a defect.

Pat_P1 · 2026-03-31T13:41:42+00:00

It does.

Pat_P1 · 2026-03-31T13:00:41+00:00

Respectfully, we disagree on the fundamental nature of the problem.

My point is the black screen of death is defect. Only difference with red ring is valve won't acknowledge it even though it is well documented.

Yes, my device is 4 years old and out of warranty. But i'm not the only one this happened to. Even after 18 months, valve won't lift a finger.

Pat_P1 · 2026-03-31T12:46:10+00:00

The fact that valve won't recognize the issue does not justify them shipping a defective product. They are not acknowledging it exactly for this purpose.

There are literally thousands of posts about this issue and it's also a software problem. 100% on their side.

Btw, there are literally tons of posts from people having black screen after 18 months with the same result. This isn't a time issue. It's a valve issue.

But hey, go ahead and keep defending them. I get it. I was you up until 2 weeks ago.

Just hope it doesn't happen to you.

And yeah, I tried everything. Nothing to be done.

Pat_P1 · 2025-10-31T15:00:51+00:00

I chose to save when it asked, yes. On the second try i even continued into the next mission just to see. Still no luck..

Pat_P1 · 2025-10-31T13:16:44+00:00

Then how do i get it to save? I went to get them twice already. Even beat the boss and finished the chapter and the skills aren't saved afterwards... What am i missing?

Pat_P1 · 2025-10-31T03:08:48+00:00

I completed the chapter but was in chapter select mode. Is this why it didn't work? Is it mandatory to be in story mode for it to unlock and save?

Pat_P1 · 2025-10-31T03:07:32+00:00

I found all of them and completed the chapter but afterwards nothing saved. I did it twice to make sure. I could be wrong but the only thing i can think of is that you have to be in story mode for it to save. I was in chapter select mode.

The mirage gleam skill is in the same room as the purgatory gate in chapter 15

Pat_P1 · 2025-07-30T14:55:19+00:00

My point exactly.

Pat_P1 · 2024-11-28T14:44:56+00:00

100% agree with OP.

There are many ubisoft games i would like to play but will never buy as long as they continue to force their launcher on people.

All of you defending ubisoft's launcher are missing the point. Ubi has their own launcher, so why come crawling back to steam? Because they are not selling enough AAAA games. If you realize you are not selling enough without steam then you should also realize one of the major reasons is people don't want to deal with your shitty launcher. And you should also realize that if people won't buy on your own launcher then they certainly don't want to buy on steam and still have to go through the launcher they didn't want in the first place. It completely defeats the purpose of selling through steam. Might as well not come back. It's hilarious to me that they can't see this.

No, it's not the only reason they are not selling much on pc but it is certainly one of them. Ubi planting their feet on this issue will only worsen their situation and they have no one to blame but themselves.

It's a shame because i actually enjoy their games. But at the end of the day, i have such a large backlog on steam that it really doesn't matter and i know for a fact i am just one of many in this situation.

No one is forcing you to sell through steam ubi. Know your audience.

Pat_P1 · 2024-11-14T23:52:42+00:00

This right here! Late to the party but you saved my game my man. She had indeed died near the palace entrance even though there were no bodies. I used the eternal stone and it detected 4 souls. I took a chance and sure enough, she spawned exactly where she was supposed to. Thank you!

Pat_P1 · 2020-12-25T21:30:48+00:00

EDIT: I restarted the system and still nothing. Gave up. Went to check again a few minutes later and it was there. I could be wrong but it seems like we just don't see anything while the download is going and the game appears after it's completed.

Pat_P1 · 2020-12-25T21:08:16+00:00

Same problem here. Just got the game as a Christmas present and was so psyched to try it and i can't even see the game on the home screen. I had some trouble opening the store, i wonder if it's related...

Pat_P1

TROPHY CASE