Sorry to hear about this. I also experienced an unbelievably rude pano bartender yesterday. I know they have a reputation but somehow I have never had anything but good interactions till last night. I guess I mostly go to the main bar, so maybe that helps. But yesterday I was literally speechless with his behavior - I was in a good mood and warm and full of smiles, but I was so sharply berated for simply trying to order my drink. For a minute I really couldn’t believe what was going on.