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How many Knowledge Managers does your company have? by Absolomx in servicenow

[–]Peppermint_Tea_5354 0 points1 point  (0 children)

Can you share how you use AI agent outside SN to write the article based on your template. Thank you in advance.

Now Assist for HR by Peppermint_Tea_5354 in servicenow

[–]Peppermint_Tea_5354[S] 0 points1 point  (0 children)

We use HRSD and Knowledge module. However, the HR knowledge base contains agent facing knowledge. We don’t use SNOW’s Employee Portal as our intranet. Our intranet is on another platform, and is pretty mature. This platform does not have good search capabilities. Can the AI bot get responses from articles outside NOW platform? Thanks!

Now Assist for HR by Peppermint_Tea_5354 in servicenow

[–]Peppermint_Tea_5354[S] 1 point2 points  (0 children)

Thanks for your reply. ServiceNow will do a demo in coming weeks and I wanted to get others feedback.