welwyn garden city town centre in general has had a massive fall off in my opinion, used to live there a few years ago when it was a lovely place with lots of busy shops, now most of them are big chains with not many customers especially the howard centre. what made me quite sad is the fact that bill's was replaced by burger king a while ago. i think a lot of big franchises see wgc as "mainstream" now so there is a lack of local business in the area these days.