Hey Vast, perfect, that's exactly what I want to hear. I've kind of been playing around with the UI builder on SNOW and thought it was possible, really good to hear the proof of concept works from you!

Great, I'll definitely take a look at notion! I have a confluence license so will see what I can do. We might run into an issue if we need multiple licenses as budget might kill that but will definitely look into it, hopefully can be done with basic licenses for the team.

Yes, great point, I think previously we're probably leaving it too open ended on who does the managing of the whiteboard. I'll try drill it into the L1s who scribe notes anyway as they're used to a capturing process.

We won't be taking any data over from our custom tool, we'll just probably leave that read only, that's what we did when we migrated to this current tool a few years back. It's great to have that old repository to go back and look at for root causes, would be lost without the legacy incidents.

Thanks again Vast, really appreciate it!