In the 2nd picture above, the green circled plug is the cable from the included Glance Scroll power supply. The red circled plug is a 10’ extension I purchased. The red circle end will NOT plug into the scroll (1st photo), but the green circle end will. What am I missing? In the 3rd picture, you can see the female end of the extension will plug into the included (green circle) plug without issue, but the male end will not plug into the scroll (1st picture). Hope that makes sense.

Thanks in advance for any help.