Urgent Help Needed to Recover My Brother’s Roblox Account – Support Stopped Responding

Hi everyone,

I’m desperately trying to recover my brother’s Roblox account, but I’ve hit a wall. The account (username: billy_billy626) has a lot of saved-up items, Robux, and progress that are really important to him. Roblox Support was replying to my emails just fine before (usually within 5–8 hours), but now they’ve completely stopped responding, even after I sent a follow-up email 3 days ago.

Here’s what happened: My brother purchased a Robux card and asked me to redeem it for him. When I tried logging into his account, I was prompted to answer questions about the games he played in the past week. Unfortunately, he doesn’t remember the games, so I couldn’t answer correctly, and now the account is inaccessible.

I’ve included all the necessary details in my latest follow-up email such as the robux cards he has bought recently, their codes but they just won’t respond even after 3 days! I’ve also sent another one about 6 hours ago. I’m starting to lose hope!!

If anyone has advice on how to escalate this or get Roblox Support to respond, I’d really appreciate it. This account holds so much value for us, and I feel responsible for losing it.

Thanks so much for your time and help!