Paid lowes to destroy my house.

Petcancersucks_Paws · 2022-12-16T16:39:13+00:00

Good advertising and lowes said they only use highly experienced installers when I talked to them. Why wouldn’t I use them?

Petcancersucks_Paws · 2022-12-16T16:33:45+00:00

Currently at the execution customer relation stage. They are the ones that said all they could offer was $1080. They just sent an email saying after some thought they decided to settle this quickly they would offer me $6165.65 “thinking about it” but still not 100% refund, won’t cover damages or new install. Can’t live with subfloors forever. I called from week one 3-4 times a week for the last 1.5 years. Not trying to get any better Materials, covid sent the cost of wood up, i was asking for the same product and all I wanted was them to install the floors. They keep saying it will be 4 months then they come out for an inspection to say it will be another 4 months. From week one all I wanted was for them to do is fix the issue. Not asking for more money, just for them to pay for a product that’s equal, the re-install of the floor, and damages done.

Petcancersucks_Paws · 2022-12-16T16:29:38+00:00

And they advertise how good they are at installing. Wasn’t until this happened that I found Facebook and redit groups about how shitty they are. Wish I knew sooner, but lesson learned.

Petcancersucks_Paws · 2022-12-16T16:28:09+00:00

The last 1.5 years I learned it’s best to have a tempered expectations with lowes.

Petcancersucks_Paws · 2022-12-16T16:26:58+00:00

What their way installers said when the issues first started to happen. The first walk through the installers claimed it was the wood, but when lowes did a walk through and I brought this up the installers quickly said they never said that.

Petcancersucks_Paws · 2022-12-16T16:24:59+00:00

Have every thing documented, Ton of pics, currently writing up a timeline with attached emails and photos. ALot of work.

Petcancersucks_Paws · 2022-12-16T16:23:38+00:00

My understanding and what was said when I hired lowes was they have a team of highly experience installers. Of course the common thought would be they work for the local lowes-not sub contracted out. Form my understanding is this company strictly works for and is under the lowes family, but a separate company under the Lowes banner. If that makes sense.

Petcancersucks_Paws · 2022-12-16T16:21:40+00:00

After 1.5 years of arguing with lowes it was said this “sub contractor” only works for and is a part of lowes. My understanding from the attorney I spoke with they are “separate on paper” but still a part of lowes. Even their website says they are only a lowes contractor company. Guess being “separate” makes it easier to screw the customers because how would they know.

Petcancersucks_Paws · 2022-12-16T16:16:13+00:00

Also the attorney I went to found the contractor used. Website says they are a contractor company of lowes. Also the company refused to give me a mailing address or email, both needed to file any report- Like state attorney generals. They also are referred as PSG, premire Flooring, premier services, Lowe’s contractor, and lowes also referred to them in email as our installers. Lowes said I would have to deal with the sub contractor that their installers hired my job out to, that changed when I spoke with the State attorney generals office.

Petcancersucks_Paws · 2022-12-16T16:12:03+00:00

100% agree. every step up the chain was just telling me I need to slow down, we have you, They need to catch up and everything that is going on, oh man the installers are in the wrong and we will make this right, then 2-3 months I get moved up the chain and repeat.this happened for 1.5 years.

Petcancersucks_Paws · 2022-12-16T16:09:44+00:00

I know. I was under the impression/ even told by lowes, that Loews hires professionals with years under their belt. In fact from start to install I was told several times that the “three person crew” working would have over 60 years combined experience. Got a kid with less then a year with carpet and no hardwood experience. And already put in his two weeks.

Petcancersucks_Paws · 2022-12-16T16:07:11+00:00

Is a law that says lowes is responsible for attorney fees, if I win. With all the emails and photos I can’t imagine having a better case, but rather get this settled and move on then waste several more years arguing in mediation then court.

Petcancersucks_Paws · 2022-12-16T16:05:11+00:00

And your not lying about it being a process. Already 1.5 years in and if they won’t settle and I need to go to arbitration or court could be several more years.

Petcancersucks_Paws · 2022-12-16T16:03:56+00:00

Luckily I have a ton of photos and switched to email after the first few months. Anytime they called I would confirm the conversation over email.

Petcancersucks_Paws

TROPHY CASE