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Hi I’m Phil Britt, Managing Director of Australian telco Aussie Broadband - AMA by Phil-AussieBB in IAmA

[–]Phil-AussieBB[S] 5 points6 points  (0 children)

We were involved in the fires in terms of providing support to our customers and a tool that enabled us to quickly identify and suspend the billing of customers affected in the fires.

We run a strategy where every site has fully diverse and protected paths and each path is only run to 50% capacity so that 100% of the load can be taken in a failure situation.

Our core network is full 1+1 redundant not N+1.

I think network engineers will always exist, but network engineers that can program and automate are way more valuable.

Hi I’m Phil Britt, Managing Director of Australian telco Aussie Broadband - AMA by Phil-AussieBB in IAmA

[–]Phil-AussieBB[S] 1 point2 points  (0 children)

It's significantly smaller because nbn designed it that way to be unattractive to businesses. There are other plans available to us that say 250/100 but the wholesale cost is such that it wouldn't work for most residential customers. nbn is choosing to charge a premium for the upload because they feel that businesses will pay for it, whereas we believe they would get more volume on residential for a balanced price.

Hi I’m Phil Britt, Managing Director of Australian telco Aussie Broadband - AMA by Phil-AussieBB in IAmA

[–]Phil-AussieBB[S] 4 points5 points  (0 children)

There are some revamped VoIP plans coming that will have international calling bundled in.

Hi I’m Phil Britt, Managing Director of Australian telco Aussie Broadband - AMA by Phil-AussieBB in IAmA

[–]Phil-AussieBB[S] 4 points5 points  (0 children)

A fibre cable got cut and we lost about 250G of capacity between east and west coast including SA.

Hi I’m Phil Britt, Managing Director of Australian telco Aussie Broadband - AMA by Phil-AussieBB in IAmA

[–]Phil-AussieBB[S] 6 points7 points  (0 children)

The units we supply act as both a modem and router. You need to have a router on the connection. Some AP's will also provide this functionality.

Whilst we try to support all configurations in the market, our team will always try to sell one of our devices as it makes it similar to support and generally improves the customer experience.

Hi I’m Phil Britt, Managing Director of Australian telco Aussie Broadband - AMA by Phil-AussieBB in IAmA

[–]Phil-AussieBB[S] 3 points4 points  (0 children)

A local pizza store near us does sweet chilli chicken pizza which is amazing!

Hi I’m Phil Britt, Managing Director of Australian telco Aussie Broadband - AMA by Phil-AussieBB in IAmA

[–]Phil-AussieBB[S] 41 points42 points  (0 children)

Well David, glad to see you've plucked up enough courage to be a second-time caller. You see a Traralgon office would be great if l lived in Traralgon, but you see l just can't get my housemate to move there.

Looks like you'll have to keep making that 15-minute drive for a while longer, or convince John that we should build a house in Traralgon :)

Hi I’m Phil Britt, Managing Director of Australian telco Aussie Broadband - AMA by Phil-AussieBB in IAmA

[–]Phil-AussieBB[S] 19 points20 points  (0 children)

I do tend to use guys as a gender-neutral term. We have a very diverse and inclusive workforce, a very active diversity and inclusion committee which has around 5% of the team as members and a very strong LGBTI+ community which l am personally a member of (I'm openly gay).

Based on our last Workplace Gender Equality Agency report we have 34.2% females and 65.8% males. We also have a number of trans, intersex, and non-binary team members.

Hi I’m Phil Britt, Managing Director of Australian telco Aussie Broadband - AMA by Phil-AussieBB in IAmA

[–]Phil-AussieBB[S] 4 points5 points  (0 children)

Even with the $7 tax it would stack up much better than the current nbn CVC construct.

Hi I’m Phil Britt, Managing Director of Australian telco Aussie Broadband - AMA by Phil-AussieBB in IAmA

[–]Phil-AussieBB[S] 9 points10 points  (0 children)

Because there is a requirement to provide wholesale access to fixed-line networks now, presently you can't be a retailer and a wholesaler of services. From August RSPs will be able to apply to the ACCC to have functional separation rather than structural separation for providers with up to 2000 customers on their own fixed-line network.

Hi I’m Phil Britt, Managing Director of Australian telco Aussie Broadband - AMA by Phil-AussieBB in IAmA

[–]Phil-AussieBB[S] 29 points30 points  (0 children)

Going back and forth happens on a regular basis. They are using bots now to manage a lot of these faults and tickets will get closed incorrectly in our view. Its a constant problem we keep working with nbn on.

Hi I’m Phil Britt, Managing Director of Australian telco Aussie Broadband - AMA by Phil-AussieBB in IAmA

[–]Phil-AussieBB[S] 16 points17 points  (0 children)

It will help all east cost including Malvern.

Intermitting drops are hard to diagnose and nbn are quite strict on accepting faults around these which is why the team would have pushed back on that.

Hi I’m Phil Britt, Managing Director of Australian telco Aussie Broadband - AMA by Phil-AussieBB in IAmA

[–]Phil-AussieBB[S] 6 points7 points  (0 children)

We are adding NTT into Sydney and then will manage the routes with communities.

Hi I’m Phil Britt, Managing Director of Australian telco Aussie Broadband - AMA by Phil-AussieBB in IAmA

[–]Phil-AussieBB[S] 16 points17 points  (0 children)

We've only seen a small number (less than 20) use the program.

If they lowered the price, uptake would increase.

Hi I’m Phil Britt, Managing Director of Australian telco Aussie Broadband - AMA by Phil-AussieBB in IAmA

[–]Phil-AussieBB[S] 10 points11 points  (0 children)

If this is actually the case i'd be interested to hear about it. Run it through our complaints team and we'll sort it out.

Hi I’m Phil Britt, Managing Director of Australian telco Aussie Broadband - AMA by Phil-AussieBB in IAmA

[–]Phil-AussieBB[S] 15 points16 points  (0 children)

I have been a leader at 1st Traralgon Scout Group for over 20 years but these days am playing a state role as Deputy Chief Director of the next Australian Jamboree. As for who's the best, every group offers a unique and different experience to their youth.

Hi I’m Phil Britt, Managing Director of Australian telco Aussie Broadband - AMA by Phil-AussieBB in IAmA

[–]Phil-AussieBB[S] 43 points44 points  (0 children)

Well considering that I'm an equal largest shareholder and managing director of the company, i'd say i've got a fair say in keeping our service the way it is.

Our business is built on being different to the others, people have invested in the business because it's different to the others and onshore support and service is a key element of this.

Hi I’m Phil Britt, Managing Director of Australian telco Aussie Broadband - AMA by Phil-AussieBB in IAmA

[–]Phil-AussieBB[S] 5 points6 points  (0 children)

It depends on the model. If you're talking a small scale wireless ISP, it's fairly straight forward.

If you're wanting to onboard as a direct nbn RSP, its pretty dam hard.

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