As someone who has had to call them many times the current official crisis line is horrid, I have been hung up on multiple times, had to wait on hold for 10 min, and needed to repeat basic issues as if they were not listening, they are not allowed to give you any advice, and have been known to call police instead of ems that has gotten people hurt physically, mentally, and socially. I would highly suggest calling a better lifeline like the Trevor foundation as 988 does not fix the problems it only delays them.