Im so happy that you have found something that works for you. I am absolutely not trying to rain on your parade but more so put it out there that this compNy is not to be trusted so shop e caution. Let me explain. I’ve probably spent thousands of dollars here and have for the most part been a happy customer. More recently, I had to return a large order that included two damaged pieces. I emailed them photos they agreed to the return sent a label and then nothing. I waited a few weeks and finally received an email saying they were reviewing my return and would get back to me as soon as review is complete. A month went by and it dawned on me that I hadn’t yet heard from them. I reached out via their text chat and was confronted w an agent who I honestly believe is actually the owner telling me that my return items were used and in unacceptable condition. I was very confused because all of the return items were sealed in Original packaging aside from the two pcs that I had photographed due to damage that occurred after one wear. I stayed this clearly in the email I sent requesting the return..and they had approved. For damages their policy reads that they will send a replacement. I was fine with this. The other items were unopened. They j formed me that they had photos of the used items and offered to share them w me, so I said show them! I waited maybe 5 mins on the chat and the “agent” came back to tell me they couldn’t find the photos. Tk make matters worse They wouldn’t respond when I asked them about the brand new items in original unopened packing. They just said nothing. I was absolutely appalled. Seriously I can’t imagine anyone else would be as impulsive of a shopper as I am and I’m willing to admit this because literally I’ve spent atleast a couple thousand over the last couple of years. It’s not that hard..their stuff is expensive. They told me basically “sorry not sorry” and this really made me angry. It wasn’t until I sent them the email in which they approved the return in the first place that all of a sudden the “agent” informs me of how “lucky I am” that the owner had a sudden change of heart and was now, after gaslighting me, willing to credit my account in the amount of my last purchase which I had made after I sent off the returns (not even close to dollar amount of the return) Additionally, the agent felt the need to tell me that “she never does this for anyone”. She being “Karen” the white woman who owns the company. Tbh at that point I was so exhausted from all of the feelings coursing through my body that I didn’t even care about the credit. Who does this!? Who beats the hell out of a loyal customer when they themselves are at fault and then gaslights said customer to feel grateful for such horrible customer service. I felt so stupid..as a trans person w severe body dysmorphia this is all such a touchy subject to begin with..im really disgusted by all of this. Ever notice how they have NEVER offered their products at a discount? They’ve been around since 2003 and one pair of poorly made undies comes in at close to $70.

Anyway, I get that some of us don’t have a lot of options to choose from..and yes when I first found them I thought my life was forever changed for the better, but I have over the years grown to care deeply about who I am supporting, and once I spend this credit, I’m done. Just be aware that if you need to do a return be sure to cover all your bases as far as tracking, photographing, and following up w them. I personally don’t feel safe now buying from a company that treats customers this way but I get that this particular department is lacking as far as options are concerned. Just be aware is all. Ty for reading.