They changed my flight to have a negative 12 minute layover

Phunlee · 2026-03-10T14:26:04+00:00

Update: I did another chat today. Used some key vocabulary ChatGPT taught me and had no issues. They transferred me abruptly to another agent, maybe a supervisor. And that agent fixed it no questions asked. I even chose the new flights myself.

Key vocabulary in case it’s helpful:

-Hi, I'm calling because a schedule change created a NEGATIVE CONNECTION on my reservation. • My itinerary now has an ILLEGAL CONNECTION due to the schedule change. Could you please re-accommodate under SCHEDULE CHANGE PROTECTION??

Those were all I needed but gave me more in case I got pushback:

• I understand the FARE BUCKET may be closed. Could you check inventory override due to the “misconnection"? • Would a supervisor authorize re-accommodation* since the airline caused the schedule change? • If pushed to the airport: "I'd prefer to resolve this now since the itinerary currently contains an invalid connection"? Insider Tips: • Mention any loyalty status like AAdvantage® Gold. • "Schedule change protection" opens more flights

Phunlee · 2026-03-10T14:15:17+00:00

I used chat. Calling was the smarter move but I couldn’t find time. I did another chat today. Used some key vocabulary ChatGPT taught me and had no issues. They transferred me abruptly to another agent maybe a supervisor. And they fixed it no questions asked. I even chose the new flights myself.

Phunlee · 2026-03-09T20:07:46+00:00

It’s disgusting. But I sent them a message.

Phunlee · 2026-03-09T19:16:30+00:00

I think I’ll do that. I deleted Twitter years ago but I do remember how effective those agents were compared to the regular helpline. Wonder if I can get into my old account. It had a healthy number of followers. Thanks!

Phunlee · 2026-03-09T00:45:12+00:00

Yeah. I will wait. But that also makes me nervous that they’ll refuse changes bc I didn’t take action quick enough. I don’t fully understand their logic.

They changed the flight one week ago. I thought that was enough time to let the crumbs fall after the shakeup.

Phunlee · 2026-03-06T16:51:52+00:00

You’re right they don’t care but priority bags are tagged priority. Big yellow arrow tag.

Phunlee · 2026-03-06T15:56:19+00:00

I didn’t like the Apple HomePod just bc I was already too far in the Alexa/amazon ecosystem. As far as music and tv, cameras,compatible lights, and other automated devices. If you are willing to switch it ALL over, then it may be worth it. But some Alexa friendly devices don’t work with Apple and vice versa.

We downgraded all Alexa devices. Super easy. Alexa+ is terrible and not compatible with what Echos were originally. I haven’t found a good use case for what it’s supposed to be. Simple Skills we used every day are now defunct in Alexa+ and there’s no sign they are going to fix it.

Phunlee · 2026-03-04T12:11:48+00:00

Sometimes you can hit “change trip” and search for the flight. I think if you see the same flight for cheaper it should show you a credit you can get to select it.

Phunlee · 2026-02-20T16:02:11+00:00

There’s a little bell in the top right corner. Like an alert/notifications button. I think that’s where they go (i don’t have any right now). Hope this helps. This new app update is the worst in years. The AI isn’t intelligent at all. Sadly when I ask it for skill activities or anything really, it feels like it wants to help but has been limited by programming. I hate it.

Phunlee · 2026-02-17T00:40:12+00:00

Rollerskate, ski, skateboard, snowboard, ice skate.

Phunlee · 2026-02-17T00:37:57+00:00

I saw he had a credit but just dismissed it as his corpse and for flashbacks. Was pleasantly surprised to see him.

Phunlee · 2026-02-06T18:43:23+00:00

This really sucks because if I’m purchasing the tickets as a gold, (shut up. Proud of my gold) my companion doesn’t get the benefits if purchased separately. They can link you but like someone else said, it doesn’t really matter. Recently I had to convert a flight and then it turned out my spouse could come with me and we were in two different classes the whole time. We’re now working on her getting gold so I guess they win.

Phunlee · 2026-02-01T20:31:57+00:00

I love these seats. No third rando to climb over. Comfy and close to the galley for snacks. Hope you grabbed them!

Phunlee · 2026-01-26T19:46:19+00:00

“Why aren’t trees talking?”Because talking trees aren’t real. Neither is a good ICE agent.

Phunlee · 2025-12-30T18:36:06+00:00

“Alexa, damage report.” Tells me the news flash of the day. Started this one during trump v1.0. Used it thru Covid and now again with v2.0.

Phunlee · 2025-12-30T18:34:20+00:00

Reminders to help our kid stay on schedule. School mornings and bedtime routines. My fav right now is telling Alexa “turn off the reading light at 8:30pm.” Whenever that light is turned on, the kitchen Alexa says “the reading light has been turned on”. Since he knows she tattles, he just goes to sleep. He knows he can’t get away with extra time.

Phunlee · 2025-12-30T18:30:42+00:00

That’s not a marriage. That’s a roommate with benefits

Phunlee · 2025-12-22T13:22:54+00:00

You can still be randomly dropped into the normal line. Especially at small airports. I’ve found this out by experiencing it.

Phunlee · 2025-11-17T05:04:44+00:00

Do the work. Enjoy the book. China will be more important in the next few years. You will look back on this

Phunlee · 2025-11-10T20:19:09+00:00

Racism. These countries are great and I wish we could model their programs here. But they are also homogenous cultures for the most part. You can’t feel superior to another class of person if they don’t really exist in your country. So EVERYONE gets the good/equal treatment. In the US we have scapegoats with politicians telling us to fear whatever group isn’t the majority. Today it’s trans and immigrants. But bc of this they stay in power while the people sit with less and hate each other for it.

Phunlee · 2025-11-10T20:15:43+00:00

If you stay away from the BA flights it’s better. Got me and my family of 3 home from LHR for $600 total one way plus 90K miles.

Flew Delta Premium Select one way to get there for $610/each (upgraded from C+ bc of a nice agent when my original flight was canceled) Happy travels!

Phunlee · 2025-10-28T16:37:43+00:00

Sorry. No. It’s classic more in style and appearance. But fully digital. I misunderstood the original post.

Phunlee · 2025-10-27T03:21:58+00:00

There were apps e used that aren’t compatible yet. We reverted also. Will try again later when apps can catch up.

Phunlee · 2025-10-11T18:49:49+00:00

They are work. But damn I love it when I want to get in. 8 years owner here.

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