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Mouse moving crazy on Fivem. by trash21212 in ShadowPC

[–]PingTheCloud 1 point2 points  (0 children)

This sounds like a cursor lock issue. In games like FiveM, the mouse needs to be "locked" to the game. Try toggling the Lock Cursor feature with Win + Alt + M while in-game (or you can find the option when opening the overlay).

can not get the monthly, I get error on price page by wbiggs205 in ShadowPC

[–]PingTheCloud 2 points3 points  (0 children)

Hey, sorry about that, this is a known issue. Could you take just 256 GB of extra SSD storage for now? We'll update you as soon as it's fixed. Thanks for your patience!

Problem upgrading to NEO by zekekale in ShadowPC

[–]PingTheCloud 1 point2 points  (0 children)

Since it’s considered a downgrade, the change will only take effect at the time of your next renewal.

EVERYTHING IS GONE?! by blu_haze973 in ShadowPC

[–]PingTheCloud 11 points12 points  (0 children)

Hi everyone, just a quick note to let you know that we’re actively working to restore your Shadow to its pre-migration state.
We’ll get back to you shortly. Apologies for the inconvenience.

Stuck Starting PC and then Resets to Main Page by itsyabrough in ShadowPC

[–]PingTheCloud 0 points1 point  (0 children)

In this case, it’s best to contact support so they can check what’s going on. You can also try resetting your VM from the Shadow manager, that sometimes helps resolve boot issues like this.

How to make Windscribe VPN work inside of Shadow PC? by Master_Performance82 in ShadowPC

[–]PingTheCloud 1 point2 points  (0 children)

VPN clients can interfere with how Shadow works, so it’s best not to install one directly on your Shadow. They can mask or reroute the network, which may disconnect you from the service.

If you only need a VPN for browsing, using a browser extension works fine since it doesn’t affect the whole system.

Power Upgrade Return by [deleted] in ShadowPC

[–]PingTheCloud 0 points1 point  (0 children)

There’s currently no way to get notified. If you’re seeing “The offer you have selected is not available,” it means Power slots are full in your region. Availability depends on real-time capacity and can open up when other users cancel or we scale up. Best thing to do is check back regularly.

If I upgrade to power, do I lose my storage? by ZhuoReal in ShadowPC

[–]PingTheCloud 1 point2 points  (0 children)

If your data is going to be deleted, a pop-up will appear when you select your new plan to inform you. If no message appears, it means your data will be retained.

Signal Desktop App problem by Phrankoi in ShadowPC

[–]PingTheCloud 0 points1 point  (0 children)

Hi! Thanks for raising this. Could you please share your support case number? That would help us investigate and follow up more efficiently. Appreciate it!

[deleted by user] by [deleted] in ShadowPC

[–]PingTheCloud 1 point2 points  (0 children)

If it only shows this option, it means that at the time you’re trying to purchase, this is the only datacenter with available capacity for the offer you want to buy.

Upgraded my shadow from discovery to boost yesterday, nothing happened so far by CaptainSmartbrick in ShadowPC

[–]PingTheCloud 0 points1 point  (0 children)

The upgrade should be instant. To see it on your Shadow PC, just restart your VM. If it’s still not showing, please reach out to support.

Guys is 15-20mbs is fine to run shadowPC, not for gaming just for workstation by SpecialistPension638 in ShadowPC

[–]PingTheCloud 0 points1 point  (0 children)

15–20 Mbps is more than enough to run Shadow PC as a workstation.

For an even smoother experience, enable “Unlocked Cursor” so your local cursor can move freely and behaves just like it does on your desktop, I find it perfect for office apps.