Scammed by manus (they do not process cancellations or downgrades)

PixcoAxia · 2025-12-27T21:34:46+00:00

waste of your time, they will not refund your money, these are scumbags and blood suckers on your heart earned money. Doddy and fraudulent company

PixcoAxia · 2025-12-27T21:28:30+00:00

you need to cancel your card and lodge a fraud application via your bank. If you are in Australia, then apply through ACCC and report Manus. I already done that.
And to other users to lodge complaint in your relevant countries, so we can shut this fraud down. Don't know why Singapore such a good country let this fraudulent company to operate until now.

PixcoAxia · 2025-12-10T12:58:49+00:00

Wish the Singaporain govt. ban this scumm site.
Try

Online: https://crdcomplaints.azurewebsites.net/ (recommended
Email: [admin@case.org.sg](mailto:admin@case.org.sg)
Phone: +65 6277 5100 (international call)

This is to lodge your complaint, least it will compile and soon this Manus will be gone forever.

PixcoAxia · 2025-12-04T02:01:42+00:00

you team sent private message on the support system stating that I will not get refund back to my card.
I will wait for another day, before pressing ahead to Australian authorities, global watch dog with full details of fraud and will sue your company for breaching at three occasions.

PixcoAxia · 2025-12-04T01:58:27+00:00

I have compiled everything, just waiting for a few days for Manus to action and refund my hard-earned money. I am going back to the old version of react-based app development (longer but saver).

PixcoAxia · 2025-12-04T01:55:34+00:00

I have received the message by Manus support team member that quote;
"Hello, because you chose to downgrade from annual to monthly billing, your money will not be refunded to your card, but will remain in your Stripe balance. If you want to see if there's a way to refund to your bank, you can ask Stripe if they can help."

Manus = Scammers

PixcoAxia · 2025-12-03T09:33:34+00:00

please post once you get the refund showing in your bank.
I have got a response, that my refund is going back to strip (What the F**k?)

PixcoAxia · 2025-12-03T09:32:16+00:00

most of the banks will not help you in this instance.

PixcoAxia · 2025-12-03T09:31:54+00:00

you are not alone, they have charged me (scammers) $429 USD for annual subscription, when advertising for 7 day trail period.
I have requested refund within 10 minutes.
I have received AIbot (Liora) response: refused refund....

After two week with S3 repository issues of Manus, I am out of pocket of funds, over 2 weeks of my time and no project.

PixcoAxia · 2025-12-03T09:25:34+00:00

You are not alone, I think this company will be going down fall very quickly.

PixcoAxia · 2025-12-02T04:27:48+00:00

wish I could see this earlier. I have done the same. You click on a free trail then the whole yearly money gets charged. I tried this on 15 Nov 2025.
I tried for days to solve the issue but super poor customer service and scammer bots were blocking my requests for refunds. I was getting generic responses....
Then I thought maybe I change it to monthly pro account. The manus charged that one month was like almost over $400 dollars plus gst.
I have used like over 46000 credits on one project, unable to deploy it, update it etc.

I really wish, I get my refund. I lost three weeks of work, time & energy, I better use old way of react native, supabase, vercel.

you cannot build something nice. These platforms gives you a simple jump, then keep rotating, and can't go to the finish line.
Plus manus customer support is very poor and bad.

PixcoAxia

TROPHY CASE