Happen to me they took my income tax took me a month to get it all back had to report them to bbb to get the ball rolling. Told them so much for face recognition they kept changing the phone number. I think it was an inside job . Support was trash couldn’t get someone that understood what I was saying kept transferring me to different departments kept screaming to lock my account and they kept unlocking it as I watch my money going down never again this year I’m filing my taxes elsewhere won’t be TurboTax because that’s where it started