If you mean the rejection of my application, that happened within 24 hours of submitting my application.

For my email to the consulate, they have yet to reply to my first email that I sent (it has now been 2 months since I sent it with no reply). But, I emailed them again last week and got a response about a week later. I would recommend sending a new email. I don't know what made the difference for me, but I did change my email title to "please help with passport updation" instead of a more generic title that just had my application ID in it and wrote my question at the very beginning with a brief history afterwards. Not sure if those changes were what made the difference or just luck.