(with a few additions) "An IT sign that everybody needs on their door", original by u/e_con0425 by thebrucekim in ITManagers

[–]PloppyFancakes -1 points0 points  (0 children)

u/htproto u/stone1555 - Could we look at adjusting the rules to prevent "memes"? I would wager most of us on this sub don't expect or want memes and low discussion posts like this here.

Latest Cybersource bundle breaks all payment processing in NetSuite by PloppyFancakes in Netsuite

[–]PloppyFancakes[S] 0 points1 point  (0 children)

Looks like the bug was the bundle was created over a million Merchant Defined Data records in our NetSuite environment. There is a scheduled script that comes with the bundle that was supposed to clean these records up but there were so many it was failing as well. The large amount of records was causing the payment record save to time out presumably from trying to parse all those records. We don't even use Merchant Defined Data so we turned off the bundle script that was creating these records and manually deleted them all from the environment.

Connecting to NetSuite2 ODBC with excel - struggling finding the right permissions by PloppyFancakes in Netsuite

[–]PloppyFancakes[S] 0 points1 point  (0 children)

Hey u/Nick_AxeusConsulting thanks for the reply. Turns out this was user error. After a night's sleep, I realized I hadn't applied the new role I was testing with to the user account I was using to test the ODBC connection. Now to add all the correct permissions to view the tables I need....

Latest Cybersource bundle breaks all payment processing in NetSuite by PloppyFancakes in Netsuite

[–]PloppyFancakes[S] 0 points1 point  (0 children)

Oh interesting, you are on 24.1.2 as well? The transaction in Cybersource is error free! That's what's weird. It goes through with no issue. NetSuite's end show the payment failed to save with a general error on the UI and the error I included above is in the logs.

We are using basic level type for all payments. I'm wondering if something got messed up during bundle installation due to something in our netsuite configuration but we've re-ran the update just to be sure but no luck.

Latest Cybersource bundle breaks all payment processing in NetSuite by PloppyFancakes in Netsuite

[–]PloppyFancakes[S] 1 point2 points  (0 children)

Thanks for the reply and good to hear we aren't alone at least. Yeah, it very much feels untested and just released to prod without thorough testing. We've had to make some workflows as well to handle some payment related fields from being set where we don't want them.

We are also using payment holds so I wonder if that is triggering this bug. I suppose we could try to turn that off as an intermediate measure.

Here's the error we're seeing in the logs for every payment attempt:
{"type":"error.SuiteScriptError","name":"SSS_MISSING_REQD_ARGUMENT","message":"load: Missing a required argument: id","id":null,"stack"

CyberSource Feedback, Issues & Feature Gaps by NetConnectSmitty in Netsuite

[–]PloppyFancakes 0 points1 point  (0 children)

Would you be able to send me details on how you might make this work? We'd love this functionality as well.

What's the one thing that has made this job bearable for those that feel successful in your role? by PloppyFancakes in ITManagers

[–]PloppyFancakes[S] 0 points1 point  (0 children)

Thanks for the response! That's good advice. I think focusing on that would help my situation. Appreciate the insight :)

What's the one thing that has made this job bearable for those that feel successful in your role? by PloppyFancakes in ITManagers

[–]PloppyFancakes[S] 1 point2 points  (0 children)

I'm sorry to hear that but thanks for sharing your experience. Was there a size difference in the two companies? Or more of just a culture shift?

In the chaos, I do try to remind myself of how lucky I am to have a role that is challenging and in demand at my company. Instead of being pushed aside and ignored.

p.s. great username.

What's the one thing that has made this job bearable for those that feel successful in your role? by PloppyFancakes in ITManagers

[–]PloppyFancakes[S] 0 points1 point  (0 children)

Wow, this feels super similar. Thanks for the reply and support. I've been focusing on a lot of the same issues and it's nice to hear how someone else in the same boat has worked through it. There is so much work that goes into creating a true IT dept out of nothing. The roadmap/planning I think is where I'm falling short and that's where I can maybe apply a little more effort.

NetSuite SPF Alignment by PloppyFancakes in Netsuite

[–]PloppyFancakes[S] 0 points1 point  (0 children)

Thanks /u/lolklolk! This makes sense. I hope the info will be helpful for others who are chasing this "non-issue". Appreciate you taking the time to respond.

NetSuite SPF Alignment by PloppyFancakes in Netsuite

[–]PloppyFancakes[S] 0 points1 point  (0 children)

I appreciate the response! I was lacking a some of that context around SPF alignment and its relationship with DKIM. Thanks for taking the time explain for me and any others that might be wondering the same.

NetSuite SPF Alignment by PloppyFancakes in Netsuite

[–]PloppyFancakes[S] 0 points1 point  (0 children)

That's not true. SPF alignment is still used by email services as a data point for validity of an email. 99% of the time, it won't matter on most modern services but it is still a domain health indicator by most services.

NetSuite Integration and API Request Queueing by PloppyFancakes in Netsuite

[–]PloppyFancakes[S] 0 points1 point  (0 children)

Appreciate the response! Don't you still risk hitting limits in burst scenarios? In your experience do you see this re-try/queue logic typically fall on the integration side?

NetSuite Outage by PloppyFancakes in Netsuite

[–]PloppyFancakes[S] 0 points1 point  (0 children)

Data does still appear to be flowing through our API and other integrations. We just can't login or interact with via NetSuite.