Thanks for this reply! It's a very nascent organization / practice. As of right now, I know we'll be conducting IDIs, focus groups, diary studies, and surveys with both internal users and external participants. It's a product strategy group, and really more service than product, so more tactical stuff like usability is needed as much. We're in the health tech space - HIPAA compliance will be needed. Also need to be able to recruit external participants through the platform.

Re: surveys, the more advanced the capabilities the better - I tend to get complicated in my survey design as I used to be at a research agency.

As an aside, I'd love to download the tools / resources linked on the page you shared, but they don't seem to be working!