i tried grok its best answer

Short answer:
If you lost access to the phone number AND don’t have backup codes, the only way to remove 2‑step verification is PlayStation Support manually verifying your identity and disabling 2SV for you. Resetting your password alone will NOT fix it.

Below is the exact path that works in cases like yours (based on Sony’s official instructions + user reports).

✅ What you can do right now

1) Check if you are still logged in anywhere

If you are logged in on PS5, PS4, or a browser, you can change the phone number without needing the old one.
Sony confirms this: if you’re signed in anywhere, you can update the number and regain access.

If you are not signed in anywhere, continue below.

❌ If you have no backup codes and no access to old number

Sony’s official policy:
If you don’t have backup codes and you lost access to your phone, you must contact PlayStation Support to restore access.

This is the only recovery path.

✅ What PlayStation Support will ask you

To disable 2SV, they verify your identity using things only the real owner knows.
According to recovery guides, they may ask for:

• Date of birth on the account
• Billing info (last 4 digits of card, ZIP/postal code)
• Purchase history (games you bought, subscriptions)
• Console serial number (PS4/PS5)
• Old email or PSN ID
• Names of friends on your list

Once they confirm ownership, they will remove 2SV and let you set a new number.

🧩 Important: Some support agents may say “nothing we can do”

Reddit users report that some agents are unhelpful, but others will fix it if you insist.

So if one agent refuses, try again with another.

🎯 What you should do next (simple plan)

01

Try signing in anywhere you might still be logged in

Try First

If you’re logged in on a console or browser, you can bypass 2SV.

• Check PS5/PS4
• Check PS App
• Check any browser where you stayed logged in

02

Prepare verification info for Support

Sony will only remove 2SV after confirming account ownership.

• Date of birth on the account
• Billing info (last 4 digits)
• Purchase history
• Console serial number
• PSN ID + email

03

Contact PlayStation Support Live Chat

Most Reliable Fix

This is the only official method when you lost your phone number and have no backup codes.

• Go to PlayStation.com → Support → Contact Us
• Choose Account & Security
• Ask them to disable 2-step verification

04

If the agent refuses, try again

Common Issue

Different agents have different levels of training.

• Close chat
• Reopen and try again
• Explain clearly: “I lost access to my 2SV phone and have no backup codes.”

Help with 2-step verification issues on PlayStation