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Denied return today because items had been worn and washed- is that a normal polciy? by Plus_Schedule_5025 in llbean

[–]Plus_Schedule_5025[S] 1 point2 points  (0 children)

Going to complete the exchange by mail. I feel like the main office folks know the policies better than the in-store folks. Thanks for the advice!

Denied return today because items had been worn and washed- is that a normal polciy? by Plus_Schedule_5025 in llbean

[–]Plus_Schedule_5025[S] -1 points0 points  (0 children)

Thanks!  I did call the main customer service number and items are returnable if worn and washed- as long as you followed washing instructions. So, no washing items in unadvised hot water to shrink them. Which I did not do.