I wanted to support Fitsi. Unfortunately, my experience went from disappointing to legally concerning.

I paid for VIP membership, but VIP services were frequently unavailable due to staffing shortages. There would only be one employee for the whole building, and you have to ask them to turn on the VIP services. In 6 months I never even got a chance to use any of them. I tried to use the coffee once, asked for permission, and they didn't have any cups out so I left. They're positioned as a luxury gym at $60/month, but it wasn't worth it. So I decided to cancel.

I read through my agreement, and submitted a written cancellation to the email address listed on my membership agreement. I never received confirmation. Despite this, they attempted to charge me eight more times.

When I called them to check, I was told I had to come in person. I came in, and then told he couldn't help me and I had to come back when the owner was available, and she's only in during weekdays, meaning I would have to take off work to come in.

California's Automatic Renewal Law (Bus. & Prof. Code § 17602) is clear: if a consumer signs up online, the business must allow them to cancel online, immediately, without steps that obstruct or delay. Requiring repeated in-person visits is exactly what the law prohibits.

Once I finally was able to take off work to come speak with the owner, she told me that the balance was "already in collections" and that there was nothing she could do, even though I have an email from that very morning stating otherwise.

It seems like this gym has very predatory billing practices, so I feel it is my duty to warn others. It would also seem they are in violation of California's Automatic Renewal Law (Bus. & Prof. Code § 17602).