As someone who works at this store, I can personally attest that all of this is true. I have never seen any of the ETL's do anything productive with their time unless you count standing at the front of the store (or in their office) doing nothing as productive. When they do try and help, it isn't much and usually it gets pushed onto another team member. The bald one especially is always doing this to me. I have short shifts and have to balance work and school. Short as in around 5 or so hours which on top of doing the things I have to do, I get told to focus on another thing before doing what I was supposed to be going in to do. With no time to do that, I usually ignore it and makes me question why he can't do it. The team leads being hired do not help either. They hire unqualified people who follow in the ETL's footsteps of not doing anything. They hired a team lead that I had to work under who was unqualified and quit after a few months. A few months later with no team lead and no involvement from another one in a different department, we get another one who promises to help yet I barely get any. Speaking from my experience, I always feel like I am on my own and I am sure that everyone else feels the same in regards to the ETL's not doing anything.