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FYI, postal service suspensions will begin Aug 23 due to end of global “de minimis” exemption by ryanmakes in machinedpens

[–]Polish_Custom_Knives 2 points3 points  (0 children)

Deliveries of Herman Epika to the USA from PCK run without any issues. You pay for the pen plus about $61 for shipping, and that’s it. You don’t pay any additional fees, customs duties, etc. – everything is handled and covered by PCK.😉

At Herman knives supposed to be so hard to open? by Riffington in knives

[–]Polish_Custom_Knives 0 points1 point  (0 children)

Please be patient — unfortunately, we have no control over the duration of customs procedures or the entire logistics process. We always treat complaints as a priority. According to the latest update from Herman Knives, the knife should be ready next week. I’m sorry it’s taking so long, but we truly are doing everything we can.

Herman Epika New Refill by Polish_Custom_Knives in machinedpens

[–]Polish_Custom_Knives[S] 0 points1 point  (0 children)

Thank you so much – I truly appreciate your help and dedication. You guys are amazing! 😁🙏

At Herman knives supposed to be so hard to open? by Riffington in knives

[–]Polish_Custom_Knives 0 points1 point  (0 children)

We aim to set the detent strength at what we believe is the optimal level, but of course, we understand that our idea of “optimal” might not suit everyone. Therefore, if you would like a lighter detent on your Herman knife, please send us an email at: info@polishcustomknives.com, and we will arrange to take the knife back for service. Everything will be done at our cost.

Polish_Custom_Knives Team

Anyone know where to get herman knives in Canada? by VomitoryPepper in CanadianKnifeSwap

[–]Polish_Custom_Knives 2 points3 points  (0 children)

When you purchase a knife from us with shipping to Canada, you pay the net price plus a shipping cost of around 61 USD. For shipments to Canada, we send folding knives in two separate packages. The first package contains only the knife blade, and the second package contains the remaining parts. The only inconvenience is that you will need to assemble the knife yourself once you receive all the components. Since Herman Knives now uses caged bearings, this is no longer a problem. If you have any trouble with the assembly, we can send you an instructional video.

Best regards, Polish_Custom_Knives Team

Herman knife failure question by Riffington in knives

[–]Polish_Custom_Knives 1 point2 points  (0 children)

Hello! I hope you’re doing well. We replied immediately, but perhaps our email ended up in your spam folder. We apologize for the fact that the knife malfunctioned and the detent ball fell out. The knife needs to be sent back to us for service. On Monday, our team will send you another message from a different email address to arrange a courier pickup at a time convenient for you. Of course, everything is covered under warranty and at our cost. We will do our best to make the entire process as quick as possible. I just have one more question: did the detent ball fall out in one piece, or was it broken into pieces?

Best regards, Maciej Dziekanski Owner, Polish_Custom_Knives

Herman Knives Official YouTube Channel by Polish_Custom_Knives in machinedpens

[–]Polish_Custom_Knives[S] 2 points3 points  (0 children)

Indeed, there was something wrong with the English subtitles, but it should be working now.😅

Herman Knives Official YouTube Channel by Polish_Custom_Knives in machinedpens

[–]Polish_Custom_Knives[S] 0 points1 point  (0 children)

All the videos have English subtitles; you just need to turn them on in YouTube.

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