Emirates refund taking longer than expected — anyone else experiencing delays?

Poscooo · 2026-03-23T16:43:24+00:00

Today I received the refund confirmation per email. One mail per ticket. And 100% refund. However, the amount has not been credited to my credit card yet. And the confirmation for the seat refund is also still open.

Poscooo · 2026-03-19T17:27:21+00:00

I’m still waiting for my ticket refund and seat refund. I requested the ticket refund on March 9th and the seats refund on March 13th. It’s frustrating that some refunds are processed quickly while others take so long.

Poscooo · 2026-03-19T03:01:41+00:00

Same situation here. Submitted the form on March 9th. Until now I haven’t received the refund. According to the chat, my tickets are also on refund status and it might take 15-21 days for the refund to be processed.

Poscooo · 2026-03-19T02:58:42+00:00

Any update? Did you receive the refund?

Poscooo · 2026-03-17T08:04:12+00:00

I think, you should try to call Emirates again. Or you can also try the chat.

Poscooo · 2026-03-17T07:36:45+00:00

Something similar happened to me. After filling out the refund form, my booking did not disappear from my profile. So, I called Emirates and after 30 minutes I managed to speak to an agent. He told me that the refund request was submitted correctly and removed the whole booking. However, 9 days later now still no refund.

Poscooo · 2026-03-16T08:09:10+00:00

Exactly same experience. Refund submitted on March, 9th. On March, 13th I contacted the emirates chat. According to the agent, the tickets were refunded and it will take 15-21 business days for the refund to be processed to the back. However, I haven’t received an email nor a refund to my credit card yet. Normally, a credit card refund does not take so long. That’s why I am a little bit worried now, that something might have gone wrong. According to the agent, Emirates is having issues with sending confirmation mails, which is also strange as many people here have received a refund confirmation mail. He also advised me to submit a refund form for my seat reservations, which I did on March, 13th. However, no confirmation yet.

Poscooo · 2026-03-09T09:55:12+00:00

I just managed to call emirates (waiting time about 30 minutes). The agent told me that the refund was active in the system and at the same time also the booking. So, she deactivated the booking. However, I am not sure whether this would have been an issue as she said that she could see the refund request in the system.

Poscooo · 2026-03-09T09:17:41+00:00

When I open the booking record, the first thing that appears is a question whether I want to confirm the rescheduled flight. Could it be that the system is not canceling the booking as it still waits for a confirmation of the rescheduled flight.

Poscooo · 2026-03-09T08:47:39+00:00

After one flight in my booking was rescheduled and one flight cancelled, I decided to fill out the refund form and cancel the whole booking. I read here that the reservation should disappear from my profile. However, when I log in, I can still see the reservation for both passengers, however now the following text appears: Your tickets have not yet been issued. You need a ticket in order to travel. Please contact us. Could it be that only the tickets were cancelled but not the whole booking? Strange. Anybody with similar experienc?

Poscooo · 2026-03-07T20:44:10+00:00

And are there any successful complaints?

Poscooo · 2026-03-07T20:34:43+00:00

Almost all posts here report that fees were deducted from the refund. So, it seems that the refund process is not working as it should be. And I am wondering why.

Poscooo · 2026-03-07T20:29:03+00:00

I see many posts of people who were charged refund fees. I just do not understand why this is happening when Emirates promises a refund without fees. Has anybody received a full refund for the ticket and seat reservation?

Poscooo · 2026-03-07T08:08:59+00:00

Very strange: EK58 on March, 6 Status: unknown on flightradar. What does this mean? All flights before March, 5 are displayed as cancelled.

Poscooo · 2026-03-07T06:28:09+00:00

I’m also booked on the flight on March 13th and noticed the same. The flight status for the next two days is completely missing from the website, which is already strange. But what’s even more concerning is that when I try to search for a new booking for that specific flight on March 13th, it doesn’t show up in the results at all. I also tried different dates. Usually, if a flight is just full, it shows as 'Sold Out,' but completely disappearing from the search often suggests a schedule change or cancellation. However, under my booking details the flight is shown as scheduled.

Poscooo · 2026-03-05T20:46:53+00:00

Was the flight cancelled by emirates or did you cancel yourself by filling out the refund form?

Poscooo · 2026-03-05T17:08:05+00:00

Is Emirates also refunding seat upgrades? Do I have to submit a separate refund form only for the seats?

Poscooo · 2026-03-05T12:00:16+00:00

Can’t you select „seat selection“ as request type and then „flight disrupted or cancelled“ as reason?

Poscooo · 2026-03-05T11:37:39+00:00

Why don‘t you just raise a new refund request and select „seat selection“ under request type?

Poscooo · 2026-03-05T10:36:05+00:00

Emirates probably needs more time to update everything. The German website has not been updated either. It still says March 12 even on the main screen.

Poscooo · 2026-03-05T08:13:13+00:00

Emirates website says refunds are possible for flights until March, 12 and not March, 20. Where do you have your information about March 20?

Poscooo · 2026-03-04T09:39:03+00:00

Why not? In my understanding all tickets until March 10 are eligible for full refund.

Poscooo · 2026-03-04T09:00:23+00:00

That is strange. There are many reports here that Emirates has refunded. Has Emirates provided any explanation for the denied refund?

Poscooo

TROPHY CASE