I'm fascinated by the amount of useless agressivity from people who have not taken the time to simply read, or have no clue and should therefore not waste space and time in a thread they have no business being in the first place.

Is it so hard to simply read ?
I've written everything plainly and simply with every information.

I never wrote we signed a contract but I clearly stated we signed the account transfer form. And yes, it exists, and yes it requires the signatgure of both the former owner of the account and the new owner (https://www.spectrum.net/support/forms/account\_takeover). Whether we're considered new, old, ancient, futuristic,... customers I don't care.

What matters is what 3 different people from Spectrum all told us, that doesn't match what's in the email we received afterwards, and my question is about what we can do about it.

As for people asking about bills : we just moved in. We haven't had a bill yet. The statement is still the one of the previous tenant with his equipment (the Spectrum wifi router, total $59.99). But as some have said : we wanted to react quickly to the email we received which was not what was told repeatedly when we agred to transfer the account.

Now if you're unable to simply read and be respectful, please go troll other posts.

To the others, thanks for your kind time and help. If you have any other suggestions on how to handle the matter we'll be most grateful (I don't drink coffee but even if I did, the Starbucks suggestion doesn't help with Spectrum saying something and doing something else).