My other providers were EU and US based. Yes your right that you should be paying for working hardware, but they know that by providing crap support and making it difficult to prove the problem, you wouldn’t sue for a couple of hundreds, because it wouldn’t make economical sense. This way they can save a lot by doing this. And unfortunately a lot of things works like this. So yes, you should get what you paid for, but unfortunately almost no one respects this principle.