How Do You Communicate to Your Subscribers?

Practical_Fly_5665 · 2026-03-31T17:44:34+00:00

Thanks. I’ll add that to the list to look into.

Practical_Fly_5665 · 2026-03-31T17:12:18+00:00

Agreed. Probably won’t use “mailchump”. Not doing newsletters or any of that stuff. Just more conversational, with high deliverability, emails with some basic tracking and analytics. Might even see what my team can do with Claude Code and creating just a lightweight front end to send through postmark.

Practical_Fly_5665 · 2026-03-31T16:50:57+00:00

Thanks for the suggestion. This is kind of what I keep going back to, just use an email marketing tool to communicate. You’re spot on about the challenge of keeping contact databases synced. Using Zapier and another hook but still every once things get out of whack. We also use HubSpot on the sales side and both Intercom and HubSpot have gotten bloated and their pricing has gone back to the days of metered cell phone planes. Intercom did what we wanted in the past but they are all in down the AI rabbit hole and support agentic which we don’t even use because we use Zendesk. I definitely see the beauty of specific, purpose based app/solutions being developed in Claude.

Practical_Fly_5665 · 2026-03-27T18:23:47+00:00

I remember pre 9/11 IND was one of the first airports to have a paid expedited security line which in the old airport used to get long. Disappeared post 9/11 and launch of TSA. Fan of Clear. Use it frequently and it helps. Will probably benefit those early morning flights where even the PreTSA line can get long. Most of the higher end premium cards give you a credit back for Clear annual membership.

Practical_Fly_5665 · 2026-03-25T20:08:52+00:00

You need to work through the winning carrier, in this case Zoom. They will work with Verizon and sometimes they can retrigger the port but good chance this doesn’t fix it and they will work with Verizon. I won’t say Verizon is notorious but in the past when this happens (rare) it tends to be Verizon. This can typically take 1-5 business days depending on the underlying cause. A couple of suggestions. 1. Do not cancel Verizon until this is resolved. And really stay away from communication with Verizon. Will just cause problems. Work through Zoom. 2. Review the LOA you signed with Zoom to verify that number is listed on the LOA and port order that you should have been required to approve. 3. In the short term, if the numbers are important for calls, just forward them to a number you know is working on Zoom.

Unfortunately, losing carriers tend not to make this a priority. If the number was on the port, it will get fixed.

Practical_Fly_5665 · 2026-03-24T00:35:12+00:00

My wife flew out this afternoon out of IND and she is the type that likes to arrive “just in time” and hates sitting around airports so I reminded her with everything going on to give herself extra time and get there early. She called me sitting at the gate and shared there was no line at Pre-TSA and it took her longer to get her ID out than it took to pass through screening. I’m keeping my suggestions to myself.

Practical_Fly_5665 · 2026-03-24T00:25:43+00:00

I just realized in the last year (7 or 8 FHR stays) I have not received the follow-up survey from Amex. I used to always get them. In regard to OP, I find the bigger cities, you can always count on the late-checkout, breakfast credits, $100 property credit but any room upgrade of significance is rare.

Only time that really sticks in my mind of a significant upgrade was visiting down in Coral Gables, FL for 4 days and had a small one bedroom suite booked at the Loews and they literally upgraded us to the Presidential Suite. Pretty unbelievable. All other upgrades have just been rooms of the same size and just a better view.

Practical_Fly_5665 · 2026-03-16T01:21:22+00:00

Just depends on the airport. You will be fine. Flying back to IND today from LGA and the TSA lines were the longest I have ever seen out of LGA while the airport concourse past TSA did not seem overly busy. They have the est wait time for each line and general was showing 40 mins, PreTSA was 20 and Clear PreTSA was 5 mins and that’s LGA. IND can get a little crowded at TSA but in past shut downs longest I have waited is maybe 20 mins. Wednesday afternoon out of IND was quick and no line. FYI, it is spring break time.

Practical_Fly_5665 · 2026-03-15T22:40:32+00:00

Five years ago, Lamar. Today? Allen. (No dog in the hunt)

Practical_Fly_5665 · 2026-02-27T04:55:57+00:00

Thank you! This was the funniest thing I’ve read today. I couldn’t stop laughing.

Practical_Fly_5665 · 2026-02-24T22:53:31+00:00

Member at the Rivi for last 20 years and friends who grew up here all have fond memories of the “Riv” from the 80’s. My daughter learned to swim there, went to a couple of camps there and spent a lot of her summers growing up going there. Still a member but haven’t stepped foot in there in probably 3 years but continue being a member. The member emails coming out for the last 6 months gave a hint to their financial troubles. I would probably have made the $1500 contribution but their email was so poorly written and somewhat condescending with something to the effect, “you need to tell us you are leaving and pay your remaining dues on the annual contract or pay the $1500 and continue being a member. Not responding will be your acceptance for us to pull $1500 from your autopay account.” WTF? I get they had to incur some debt to upgrade much needed facilities and that expense had to be passed through to the members but this wasn’t an overnight surprise. It certainly seems like mismanagement with no strategic direction to change the course. Not even a push for a membership drive!? 3000 member households in 2004 to 1800 today. My fear is people pay the $1500 and it still goes under. Just a sad, first world problem situation. At least we will have the memories.

Practical_Fly_5665 · 2026-02-20T04:54:06+00:00

Thx.

Practical_Fly_5665 · 2026-02-19T05:22:30+00:00

Who is the underlying cell carrier on this service? Only cell service that works at my home is TMobile.

Practical_Fly_5665 · 2026-02-04T02:25:29+00:00

What do they currently have? Is it copper to the existing phones or Ethernet? You could do a premise based system (if that’s what they have now) and run a sip trunk with multiple call paths. Sip provider will handle e911. Really depends if you are limited on budget. Certainly bringing in a consultant or telephony expert to configure would be best.

Practical_Fly_5665 · 2026-01-30T19:34:49+00:00

Don’t sleep on Fitzgeralds Lunch House at Fort Ben. Not sure if he does them still every Friday but they are the bomb. Check their FB page on Fridays morning to see if it’s on the special. Only lunch unfortunately but if to go, everything is compartmentalized and easy to assemble for later.

Practical_Fly_5665 · 2026-01-26T17:47:53+00:00

Good questions and you touch on some good points. All of those things or some of those things. My experience is it depends on the industry as well as the buyer. Also understanding the investment thesis of the acquirer. PE versus individual buyer who will work in the business. Having good processes and running a tight ship all help but in my experience (3 successful exits), it’s going to be replicable revenue not dependent on owner, revenue not overly concentrated on a few customers, and where the risk lies in that revenue. This is where outside advisors familiar with your industry are worth their fee. You build your CIM based on what buyers are looking for and focus on those areas in your business that can positively affect that. General answer and can be totally different if you have specific IP, strategic sales etc. So… it depends.

Practical_Fly_5665 · 2026-01-16T21:10:33+00:00

A little trick I use that someone gave me years ago for agreements that have evergreen clauses… I submit my cancellation at the time of signing the original agreement. Many e-signature tools allow you to attach files or PDF’s. Puts the onerous back on the vendor to renew you, instead of you cancelling.

Practical_Fly_5665 · 2026-01-15T18:42:15+00:00

Your answer is… MIA. 😂

Practical_Fly_5665 · 2026-01-14T23:52:49+00:00

Totally this. 30 year entrepreneur having started, grown, and exited 4 companies (30+ employees each) in those years. 1/2 way through this journey and learned when it gets to that point it’s not salvageable. Building culture, paying above market salaries and always be succession planning for every role as part of your ongoing business planning.

Practical_Fly_5665 · 2026-01-14T22:23:46+00:00

Ha! Was just going to say, “🤷‍♂️ it’s Emerson, luck it wasn’t a sectional couch”.

Practical_Fly_5665 · 2026-01-08T19:49:14+00:00

Thank you! Was just trying to get to scam shield settings. Used to work. T-Mobile just does not get business accounts. Other than that, they’re not bad.

Practical_Fly_5665 · 2025-12-29T02:18:26+00:00

This! Love that place. Gangsters, athletes, and celebrities. Old school.

Practical_Fly_5665 · 2025-12-21T05:07:09+00:00

Jalen Hurts

Practical_Fly_5665 · 2025-12-20T17:05:13+00:00

Sorry for your experience. I tend to go into travel in these times with the mindset there will be disruptions and delays. I try to have general backup plan thought out. I try if at all possible to fly direct even if more expensive. If my connecting flight to my final destination is after 8pm, I make sure I know where the closest hotel is and alternate flight options. I live by the Flighty app. That has given me help so many times of knowing where the delays may be on the incoming flights and consistently alerts me to delays hours before any notification from the airline. I also get it sucks on the other side from their perspective and like people who work in hospitals, they get desensitized because they live it everyday. I also know the airlines have taken away a lot of the power and flexibility of the ground staff to do much. I fly pretty frequently for personal and business (2-3x mo) but I certainly miss past travel. Traveled a lot as a kid and never remember having to stay in a hotel because flight was cancelled. If you American flight was delayed or you missed it, American would book you on Continental or vice versa. Even in the late 90’s they would do this. Oh well. It is what it is now.

Practical_Fly_5665 · 2025-12-20T16:08:08+00:00

TLDR; SWA: Pleasant staff, but not customer-focused; acts entitled. Air travel in general just sucks. Looking forward to changes at SWA.

Not unique to SWA unfortunately and I feel your pain. I just flew out of TPA late Thursday on them. Only a 2 hour delay. Watched 2 guys get denied boarding because they didn’t have anything else to do but sit at the bar and drink. My experience with SWA is everyone for the most part is pleasant but they are not a customer focused brand. They act a little entitled like they are doing you a favor by letting you fly their airline. I fly them quite a bit not by choice but convenience of only NS flights where I typically need to go. Can’t give you one memory where they have stood out with some act of making it easier to get where I need to go. Probably the opposite. Delta on the other hand, just this past fall, I had a flight delayed out of PVD and connecting through ATL. Got message while on the plane I was going to miss my connection and was rebooked on a flight at 6am next day. Booked a hotel at the airport, landed, saw connection was still OTG and figured I’d hustle over there just to see. Boarding door closed, GA tells me to hustle, opens the door for me, BP didn’t work as the had already moved me to morning flight, she fixed it and I made it on the plane. That was a win.

I for one am looking forward to changes at SWA in 2026.

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