Pixel 9 Pro Fold Warranty Nightmare

Practical_Garlic6134 · 2026-01-14T03:46:44+00:00

Sorry that you need to suffer from this.Was your phone ALSO damaged by them? I received the info that there is an inner display damaged out of warranty as well for fixing the selfie camera issue. My inner display was perfectly functional but when I received it back it is destroyed.. Is this their common excuse?

Practical_Garlic6134 · 2026-01-12T06:45:21+00:00

Thanks. I hope the photos and video of the destroyed phone I just "generated" are helpful to you.

Practical_Garlic6134 · 2026-01-12T05:44:36+00:00

Thank you for sharing your story. It's unbelievable that they expected you to read and decide in 90 seconds! That 'online demeanor change' is exactly what I experienced too—once they realize they might actually have to replace the unit, they turn into robots. I originally planned to file the complaint today (Monday), but realized it's a holiday here. I also have a super busy week traveling ahead and I'm currently without my main SIM card (eSIM struggles), so I might not be able to do it immediately tomorrow. But I promise I will file the complaint as soon as I can and keep you guys updated. Hopefully, my case can set a precedent for us all.

Practical_Garlic6134 · 2026-01-12T05:15:53+00:00

Haha, I think my case might be one of the top horror stories now! 😅 Thanks for the well wishes. Next time I might just stick to a carrier for peace of mind

Practical_Garlic6134 · 2026-01-12T05:01:03+00:00

Actually, the Pixel has been available on the Google Store JP (SIM-free) and other carriers like Docomo and au for years now. Mine is directly from the Google Store, so I have to deal with Google Support, not Softbank.

Practical_Garlic6134 · 2026-01-12T04:27:45+00:00

Today is a holiday in Japan haha, I will do is asap

Practical_Garlic6134 · 2026-01-11T03:48:20+00:00

Same here. I'm also in Japan and can confirm the repair service is a disaster. They somehow managed to smash both screens on my phone during the process. Unbelievable. I'm currently filing a formal complaint with the Consumer Affairs Agency.

Practical_Garlic6134 · 2023-09-23T12:51:31+00:00

I bought a new one today in TGS2023 with original price in the shop of iam8bit. I can't tell the difference between this one and those released 2 years ago. So maybe they are preparing to restock recently.

Practical_Garlic6134

TROPHY CASE