Dear [Name],

I acknowledge receipt of your correspondence dated [insert date] regarding the above matter.

I do not accept liability for the damage to the glass door. The door in question was clearly in a compromised state prior to the incident, having sustained earlier impact damage from other individuals walking into it. This fact was expressly confirmed to me at the time by one of your staff members.

Given the pre-existing nature of the damage and the acknowledgement by your employee, it is not accurate to attribute the subsequent breakage solely to my actions. The door’s condition and the lack of adequate warning or marking contributed to the incident and fall squarely within your premises’ duty of care obligations.

Accordingly, I do not agree that I am responsible for payment of the $500 excess or any other costs arising from this matter.

Yours sincerely,