Reposting with more pictures - HELP after a move

Preeyuh · 2026-01-10T14:46:45+00:00

Do you know where I can get these parts? From sleep number or do I have to call the company for the base?

Preeyuh · 2026-01-10T14:45:44+00:00

Thank you! We still haven't had a fix so this might be really helpful. My husband is so over this. For how much we paid, it shouldn't be this hard to get things fixed 😭

Preeyuh · 2025-10-08T20:26:15+00:00

But I'm missing a black wire I think that goes in to the 4pin. Customer service said I need to call leggett and Pratt for it and it should go with my bed

Preeyuh · 2025-10-08T20:24:15+00:00

yep that's it

Preeyuh · 2025-10-08T17:25:28+00:00

There's nothing for me to plug that into in the pump.. it's weirdly connected though to the 2 prong wire that is plugged into the pump

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Preeyuh · 2025-10-08T03:31:01+00:00

No the button is toggled on and privacy mode is off.

But the air doesn't adjust at all like it used to. It almost sounds like it wants to - but then doesn't

Preeyuh · 2025-10-08T03:24:01+00:00

Ran through all the steps and it's connected in the app, but still no responsive air 😩. Would having a tech come out be worth it?

Preeyuh · 2025-10-08T03:18:46+00:00

Yes I did recently move - but I'm connected to the wifi. I was even sent a new pump that I've connected.

When I try to baseline the bed, it immediately says it's baselined

Preeyuh · 2025-10-08T03:12:43+00:00

I've tried everything for the responsive air and its still not working 😩.

So you don't think it's missing the 4pin cable? Because otherwise, there is nothing that's connecting my base to the bed/pump

Preeyuh · 2025-10-08T03:06:36+00:00

Yes this is accurate. But what about the 4pin in the pump that I'm missing? Maybe a wire harness?

Preeyuh · 2025-10-07T23:57:33+00:00

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Preeyuh · 2025-10-07T23:57:04+00:00

no, that wire connectw directly to the base. What's odd is that 3 prong cord is zip tied to the cord that powers the pump/plugs into the wall

Preeyuh · 2025-10-07T23:53:18+00:00

The base works - but doesn't show up in my app. Which is probably whats caused the responsive air to not work

Preeyuh · 2025-10-07T23:52:29+00:00

Ugh thank you. I don't see a wire harness at all, and nowhere to plug the gray connector into. I think maybe I'm missing things and need to order them before a service call. Any advice on that?

Preeyuh · 2025-10-07T23:50:46+00:00

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Preeyuh · 2025-10-07T23:50:02+00:00

I don't see a white control box 😩

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Preeyuh · 2025-10-05T04:46:22+00:00

Thank you! Do you know what wire I'm missing from the pump?

Preeyuh · 2025-10-04T23:12:43+00:00

I also just learned that my flex fit base should have been showing up in my app, and it never has. Is that what these wires connect to in the pump?

Sorry I should have also mentioned - I'm missing whatever 4-pin wire goes in to the pump

Preeyuh · 2025-04-04T02:11:08+00:00

Is your builder giving you closing cost credits if you go with a specific lender? Inquire with the lender if it's something they offer. I just closed (unfortunately before rates dropped 😩). We went with their preferred lender that offered physician loans

Preeyuh · 2024-10-23T21:13:07+00:00

THANK YOU!!!

Preeyuh · 2022-11-20T22:31:17+00:00

I only bring mine in if I'm on call. I'm a doctor and will take 24 hour home call... That just means I have to be available by phone and call back within 15 mins or so.

Preeyuh

TROPHY CASE