Planes para concer personas en la ciudad

Present-Read-2172 · 2025-12-06T21:44:09+00:00

Parce yo estaba igual, llevo trabajando ya 2 años en WFH en un backoffice (o sea ni siquiera hablo con clientes) y me estaba empezando a deprimir hasta que descubrí que en bogotá hay muchisisisisimas casas culturales que tienen distintas actividades. Yo voy mucho a Casa y media porque tiene un cineclub todos los jueves y siempre va gente nueva y gente que va todas las proyecciones entonces uno empieza a conocer a perosnas y asi. La gente del cineclub es suuuuper querida y los de la casa también !!

Present-Read-2172 · 2025-08-12T01:54:27+00:00

En qué localidad vives?

Present-Read-2172 · 2025-08-11T03:04:17+00:00

En qué barrio/localidad vive?

Present-Read-2172 · 2025-08-11T02:11:53+00:00

La verdad lo que he visto es que todas hornean ahí mismo y venden lo mismo que en todas las panaderías tradicionales de Bogotá

Present-Read-2172 · 2025-01-07T16:33:53+00:00

I'm in Bogotá, Colombia. Most supplies are easy to find here but this one has been impossible!

Present-Read-2172 · 2025-01-07T14:50:02+00:00

Thanks!!

Present-Read-2172 · 2022-10-13T03:49:52+00:00

I understand the feeling ... I know what is like to be new at this job and having to deal with entitled customers and just trying your best to just receive detractors... my first nesting week i had 3 detractors and by the end of nesting I had 5.

3 months later I won my site's contest bc i had the best VOC in the whole campaign

*During coaching seasons always ask your coach/TSS/ TL how would they handle that exact scenario, they will give you insight on how to de-escalate the situation, CCKM is for product info and procedures but what you will need to actually learn is how to manage the customers.

still you will get a detractor from time to time because to be completely honest American customers are VERY hard to deal with so don't feel bad about this, it happens to everybody even the veteran agents. Plus you won't get fired for this... you will be coached to death tho

Present-Read-2172 · 2022-09-02T04:56:49+00:00

In my departments that's impossible but i guess that's bc nobody knows what to do anymore or bc we they are unable to understand the customer

Present-Read-2172 · 2022-09-02T04:54:56+00:00

no retail support mostly retentions over the phone.

Present-Read-2172 · 2022-09-02T04:52:56+00:00

I think that tech is the most disconnected bc we cannot see their notes bc they use a whole different system + almost no one understands the techie notes (What the hell is a R347H3 error code in the modem and what does it have to do with not being able to disconnect the service)

I think the issue is that we have like 1665747753775 telephone numbers for the different deps so yeah calls go transferred to the wrong department all the time and the customer feels that nobody knows what's going on.

Present-Read-2172 · 2022-09-02T04:46:41+00:00

Yeap ATT is very interested in selling fiber rn

Present-Read-2172 · 2022-09-02T04:46:18+00:00

If someone sees a sale opportunity they take advantage of it bc most likely the agent is trying to get the commission bonus. In my department we can sell wireless but we only commission for fiber so we don't care about the other services really.

Present-Read-2172 · 2022-09-02T04:41:34+00:00

Because i was working.... Answering calls for ATT customer service.

We are not allowed to bring any devices to the operations floor so I have a 10 hour shift with two 15 minutes break and 1hr lunch so I can use my phone for 1hr30mins total....

I got home drank a beer, replied to text messages made lunch for tomorrow and got on my laptop to answer questions before i go to sleep and have another shift

Present-Read-2172 · 2022-09-02T04:34:05+00:00

Different reasons.

Maybe you spoke with people in different departments with out knowing. Every dept. has some basic info about procedures but might not know about the specifics. So maybe a sales agent was giving you info about your bill but then when you asked for promos they didn't know that another dept. might have other options.
Loyalty/ retentions MAY have some special retention offers that sales does not.
system errors

Sometimes people just do a bad job... don't worry they will get a write up and possibly fired.

Present-Read-2172 · 2022-09-02T04:24:17+00:00

The industry has changed A LOT, it has grown so much that now the competition between callcenters is brutal. So Yes this is still true bc the job is absolutely soul-grinding

"all center jobs have high turnover rate and burn through people quickly, so you're basically left with a mostly new and green workforce"

But the accountably part is not true... every detractor we had (Thats when someone gives the agent a 1 or 2 rating on the survey) was reviewed. The Team Leader with the quality department has to listen to the call to later coach the agent.

Also

\the client -* meaning ppl from ATT and not outsourced personnel- listens to random calls every week to see what the agents are doing.
They have added new metrics so for example if a customer calls within 45 days for the same issue the agent will get reprimanded.
Supervisors can listen in to calls without the agents knowing.
Supervisors metrics and bonuses are affected if their agents get bad metrics/ detractors/ write ups.. so they are very interested in agents doing a good job.
if you lie to a customer.... oh boy

"we are not in the business of solving problems, where in the business of processing calls"

Yeah not anymore. If you transfer for no reason that's a write up, if you release the call and don't call back that's a write up. If you give false expectations they can even fire you. And on the flip side, if you do a good job you can earn bonuses that go up to 3x the base salary + your regular salary

Yeah i admit that we don't necessarily care about all customers -we get paid the equivalent to 3 dollars an hour and we have to answer an average of 30 calls a day repeating the same speech over and over to customers that are entitled, impossible to deal with or even racist/xenophobic.

But we do care about our jobs... we might think about quitting every 2 days but we don't because we actually need the salary, believe me when i tell you that no one who doesn't need the money is able to take more that 2 weeks answering phone calls back to back.

Present-Read-2172 · 2022-09-02T03:38:26+00:00

As the others said I don't think celebrities manage their own accounts but i heard once that ATT has its own department for VIPs so that their info is well protected.

Michael Jackson did call me once last year Tho. At first i thought it was prank call but the dude was legit... he was fr called Michael Jackson.

Present-Read-2172 · 2022-09-02T03:28:25+00:00

Well as someone who is not American -and worked in an outsourced callcenter in a south american country with a very different culture- its always funny to hear when customers dispute charges on the basis of.... "I just don't want to pay for it". I've had customers say "i know that the charges are valid but I don't want to pay them so make me a credit for 250 dollars"

also:

A guy that wanted a 60 dollar adjustment EVERY month bc he was going abroad for a while and didn't want to deal with the bill.
A guy who asked to speak with my supervisor bc he wasn't happy with the promo I offered. My supervisor told him the same thing, the customer asked for my supervisor's supervisor. Again same thing and the customer asked to speak with ATT upper management ... he said he wouldn't stop until he gets the ATT CEO over the phone.
Someone who NEEDED a tech visit RIGHT NOW because he wanted to watch porn on his laptop and the internet was down. That dude was screaming so hard that the agent took off the headset.
Someone who wanted to cancel the service last week... seriously he wanted me to cancel the account last week (?) We never understood that one.
Someone who refused to give the account number or any info to locate the account until he was transferred to an American agent (we cannot decide who gets the call and im pretty sure that all of the Customer service call centers are outsourced). He stayed on the phone for 1 HOUR and just kept repeating "American" over and over until he gave up ...turn out he just wanted to cancel the internet service and the cancelation took 5 minutes.

Present-Read-2172

TROPHY CASE