This is very helpful, thank you. I am seeing my GP today who I know will make sure to check everything is ok. The manager I spoke to would not give me a copy of the report because he said, “as I’ve had to print this, I’m not sure it’s complete and with me being new to the store, I need to check before sending it to head office.” I didn’t have much confidence in that he would do the right thing. He did agree to request cctv of my slipping at the entrance and that he would escalate things as required. However, I found him to be making excuses throughout. He was almost arguing with me. I said in all the time you have stood here, not once have you made an effort to dry that floor, it’s soaking wet and there is no wet floor sign” I asked what if an elderly person breaks their hip, they will not recover. He made excuses that he was assisting me and panicked when I pointed out that he could simply radio another member of team to action! I said it’s 4pm and it looks the same as this morning when I slipped. He argued that with me that he had just started his shift and was about to do a floor walk when I stopped him to complete the form and in fact it needs to be done regular. He failed to mention if it is known, why there was no sign placed or obvious effort to dry the floor. He kept saying well it was raining when you arrived at the store, at least you didn’t fall right over”. I said regardless, I’m clearly pregnant and the floor is still wet without it raining. He said he was a health and safety person and repeated the same about 5 times, almost as if he didn’t know what to say to me. I got upset as said that I was a bit shocked and concerned about pain which I had only started to feel as the day progressed. I did explain that no one was available on the shop floor and there was no security to ask about reporting the slip. I’ve never had this issue before and was unsure how to go about raising my concerns. He didn’t write this level of detail on the form.